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Customer support

AI customer support for your Webflow site

Authorise your Webflow sites once: AI SmartTalk reads your published pages, installs the chat for you and answers visitors around the clock.

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AI agent

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Customer

Does your Team plan include SSO? We use Google Workspace.

AI agent

SSO with Google Workspace is included from the Business plan, not the Team plan. The Team plan has Google sign-in for each user, but without central account management. Would you like a comparison of the two plans?

Customer

No, but I need a security questionnaire filled in before we can buy.

AI agent

That's something our team handles directly. I'm passing your request to them now — they'll reply in this chat and by email, usually within one working day.

A pre-sales question on a SaaS site

A designed site that also answers questions

Webflow sites are built to look sharp and load fast, and most of them end with a contact form that takes a day to get a reply. AI SmartTalk adds an agent that answers right away, from the text of your own pages: what you offer, how much it costs, how onboarding works, which integrations you support.

The Webflow connection uses Webflow's own authorisation screen: you choose the workspace and the sites, and AI SmartTalk reads the text of their published static pages, leaving out utility pages and members-only pages. A button then adds the chat widget to your sites through the Webflow API and publishes them, so you never open Custom code. When a question needs a person — a contract, a bug report, a refund — the agent hands the conversation to your team in a shared inbox, with a summary of what was already said.

What the agent does

  • Learns your published pages

    The text of every published static page of the selected sites goes into the agent's knowledge base, split into passages the agent can search and quote.

  • Installs the chat for you

    "Activate chatbot on sites" registers the widget script on each site through the Webflow API, places it in the footer and publishes the site. You can paste the snippet by hand instead if you prefer.

  • Hands over to a person

    With human handoff switched on, the agent follows the rules you write and alerts your team by email, browser or mobile notification; the AI can pause while someone answers from the inbox.

  • Answers in the visitor's language

    Your Webflow site may exist in one language; the agent still replies in the language the visitor writes in, and your team works in a dashboard available in 43 languages.

  • Learns beyond Webflow

    Add help-centre articles, PDFs, Google Drive or Notion documents to the same knowledge base, so the agent can answer questions your marketing pages do not cover.

Set it up

  1. 1

    Connect Webflow

    In your AI SmartTalk dashboard, open Integrations → Webflow and click Connect. Webflow's authorisation window opens: pick the workspace and the sites to share.

  2. 2

    Check what was imported

    The first sync runs as soon as you authorise. Open the knowledge base: the pages the agent has learned carry the Webflow icon.

  3. 3

    Activate the chat on your sites

    Click "Activate chatbot on sites" on the Webflow integration page. AI SmartTalk adds the widget to each site's footer and publishes it.

  4. 4

    Set handoff rules and test

    Write when the agent should pass the conversation to your team, choose who gets notified, and try a few real visitor questions on the live site.

Read the full setup guide

Honest limits

What it does not do

The Webflow connector imports the text of static pages only: CMS collection items, such as blog posts or case studies, and Webflow e-commerce products are not synced. Import those pages through the website import, which reads your sitemap. Page text is imported when you connect; there is no automatic re-sync when you publish, so reconnect or re-import after a major update. The activation button publishes your site, including any pending Designer changes, and Webflow only runs custom code on sites covered by a paid plan.

Frequently asked questions

Do I need to touch the custom code settings?

No. The activation button adds the widget through the Webflow API. If you prefer, you can paste the one-line snippet from the Web channel into Site settings → Custom code yourself.

Are my blog posts and CMS items included?

Not through the Webflow connector, which reads static pages. Use the website import with your sitemap to add CMS item pages; it reads up to 300 URLs at a time and lets you preview them before importing.

Can it answer questions about my product, not just my website?

Yes. Add documentation, PDFs or a help centre to the knowledge base; the agent searches all of it, not only the Webflow pages.

How much does it cost?

AI SmartTalk plans start at €9.90 per month with AI included within the plan's monthly allowance of AI words, and there is a 30-day free trial.

Sources

  1. [1]AI SmartTalk Webflow documentation

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Everything the agent does on Webflow

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