Your Page inbox, answered around the clock
A Facebook Page collects questions from people who found you through a post, an ad or a search: are you open today, do you deliver here, how much is it. Facebook shows visitors how quickly a Page usually replies, and slow answers lose them. AI SmartTalk connects your Page to an AI agent that answers from your website, documents, FAQ and product catalog, in the language the person writes in.
Connecting takes one Facebook login: you choose the Pages the agent should manage, and the next message is answered automatically. The agent shows a typing indicator and marks messages as seen, as a person would. Voice messages are transcribed and photos are described before it replies. When a conversation needs a human, it moves to the AI SmartTalk inbox, where your team answers and the replies are delivered on Messenger.
What the agent does
Connects with one Facebook login
Sign in with Facebook, approve the permissions for the Pages you select, and the agent starts answering. There is no developer account or Meta app review on your side.
Reads voice messages and photos
Audio clips are transcribed and images are described by a vision model, so a photo of a broken part or a spoken question gets a relevant answer.
Behaves like a person on Messenger
The agent marks messages as seen and shows the typing indicator while it prepares the reply, and writes in plain text adapted to Messenger, which does not display web formatting.
Hands over through the inbox
With handoff on, the agent brings in your team when your rules say so. Replies typed in the AI SmartTalk inbox go back to Messenger, and the AI stays quiet while a person handles the conversation.
One agent for every channel
The same agent and knowledge base can also answer on your website, Instagram and WhatsApp, so a policy update applies everywhere at once.
Set it up
- 1
Check your Page access
You need a Facebook Page and admin access to it. Any Page size works.
- 2
Connect Messenger
In AI SmartTalk, open Integrations → Messenger and click Connect. Log in with Facebook and grant the permissions for the Pages you want to use.
- 3
Choose the Pages
Select which Pages the agent manages. The same Facebook connection also lists the Instagram accounts and WhatsApp numbers linked to your business.
- 4
Set handoff and test
Write your handoff rules, choose who gets notified, then send a few messages to your Page from a personal account to check the answers.
Honest limits
What it does not do
Messenger lets a business reply within 24 hours of the person's last message. AI SmartTalk answers within that window and does not use message tags, so your team cannot reply from the inbox after it closes. Comments on your posts are not answered — only private messages. Replies sent from Meta Business Suite instead of the AI SmartTalk inbox are not recorded and do not pause the AI. Videos, files, locations and taps on template buttons are not read, and answers are limited to 2,000 characters.
Frequently asked questions
Does it answer comments on my posts?
No. AI SmartTalk answers private messages sent to your Page. Comments on posts and ads are not handled.
Can my team still reply from Meta Business Suite?
They can, but those replies are not recorded in AI SmartTalk and do not pause the agent. Reply from the AI SmartTalk inbox so the AI steps back while a person handles the conversation.
Can I connect several Pages?
Yes. You choose the Pages during the Facebook login, and each one is answered by the agent you connect it to.
How much does it cost?
AI SmartTalk plans start at €9.90 per month with AI included within the plan's monthly allowance of AI words, and there is a 30-day free trial. Meta does not charge for Messenger replies.
Sources
More solutions
Other use cases on this platform
- Product recommendations
Product recommendations on Messenger
People ask your Page for a product; the agent searches your synced catalog and answers with a carousel of cards — photo, price and a button to the product page.
- Lead generation
Lead generation on Messenger
Each new person who messages your Page is filed as a lead. The agent answers their questions, collects the details you need and alerts your team.
- FAQ automation
FAQ automation on Messenger
Hours, prices, delivery, booking rules: the agent answers on Messenger from your FAQ and your website, and leaves the unusual questions to your team.
Customer support on other platforms
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An agent that answers pre-sale and after-sale questions on your storefront from your live Shopify catalog and your own policies, and passes the conversation to a person when it should.
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One WordPress plugin connects an AI agent to your products, your pages and your customers' latest orders, so routine questions are answered in seconds and the rest reach your team with context.
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Customer support on PrestaShop
An agent that answers product, delivery and order questions on your store, day and night, from your own catalog — and hands the conversation to your team when it should.
- Customer support
Customer support on WordPress
The AI SmartTalk plugin teaches an agent your posts, pages and custom content, puts a chat on every page and passes the conversation to a person when it should.
- Customer support
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One plugin connects your Joomla site to an AI agent that answers from your own articles, recognises signed-in members and passes the conversation to a person when a question needs one.
- Customer support
Customer support on Webflow
Authorise your Webflow sites once: AI SmartTalk reads your published pages, installs the chat for you and answers visitors around the clock.
- Customer support
Customer support on WhatsApp
Your customers already write to you on WhatsApp. An AI agent answers them in seconds, from your own knowledge base, and passes the conversation to your team when it should.
- Customer support
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Followers ask questions by direct message at any hour. An AI agent answers from your own content and brings in your team when a person is needed.
- Customer support
Customer support on Telegram
Create a bot with BotFather, paste its token, and customers who message it get answers from your own knowledge base — with your team one handoff away.
