Support that reads your site the way your visitors do
A Joomla site often carries years of content: opening hours, membership rules, product sheets, procedures, news. Visitors rarely find the right article through the menu, so they write to you instead. AI SmartTalk answers those questions in a chat window on every page, using the articles and categories you have published, in the language the visitor writes in.
The AI SmartTalk system plugin links your site to an agent in a few clicks. It sends your public articles and content categories to the agent's knowledge base, can keep them in step every time you save, and injects the chat widget on the front end without a module or a template edit. When a request is sensitive or outside what the agent should handle — a complaint, a refund, a contract — it hands the conversation to your team in a shared inbox.
What the agent does
Answers from your published articles
Published articles open to Public or Guest access are sent to the agent with their title, intro and full text, category and meta description. The agent searches them for every question and, when nothing relevant comes back, says it cannot find the answer instead of inventing one.
Recognises signed-in users
When a member logs in to your Joomla site, the plugin passes their identity to the chat. The agent knows who it is talking to, and your team sees a named conversation rather than an anonymous visitor.
Hands over to a person
You describe when a person should take over. The agent then offers it at the right moment: your team is alerted by browser notification, email or mobile push, the AI pauses while someone replies, and a reminder goes out if nobody picks the conversation up within 30 minutes.
Knows your shop when you run one
If your site uses HikaShop, products are synced with their variants, prices, stock and images, and a signed-in customer can add an item to their cart from the chat. VirtueMart catalogues are supported in a simpler form.
Speaks your visitors' languages
The widget follows the visitor's Joomla language and the agent replies in the language it is written to. You can restrict the widget to a list of allowed languages, and the AI SmartTalk dashboard is available in 43 languages for your team.
Set it up
- 1
Install the plugin
Download the Joomla plugin as a ZIP from the Joomla page of your AI SmartTalk dashboard. In your Joomla administrator, open System → Install → Extensions, upload the ZIP, then enable the AI SmartTalk plugin under System → Manage → Plugins.
- 2
Connect with AI SmartTalk
Open the plugin and click Connect with AI SmartTalk. You sign in, choose the agent and authorise the site; there is no key to copy and paste.
- 3
Choose what to sync and run the first sync
Tick articles and categories (and products if you use HikaShop or VirtueMart), switch on Enable Auto Sync so later edits are sent when you save, then start the first sync and follow the progress bar.
- 4
Switch the widget on and set handoff
Switch Enable Chatbot on — it is off after installation — and adjust position, colours and button text. In AI SmartTalk, describe when the agent should hand over to your team, then test a few real questions before you announce it.
Honest limits
What it does not do
The agent only knows the content it has been given: published articles and categories open to Public or Guest access, plus anything you add in AI SmartTalk. Articles reserved for registered users are not synced. On a multilingual site, articles are sent without their language, so an agent serving several languages may quote an article written in another one. Auto Sync is off until you switch it on, and there is no scheduled re-sync, so edits made while it is off need a manual sync. On Joomla the agent does not look up orders, and it does not issue refunds or settle disputes — those go to your team.
Frequently asked questions
Which Joomla versions are supported?
The plugin targets Joomla 5 and Joomla 6 with PHP 8.1 or later. You need administrator access to install and enable it.
Do I need to add a module or edit my template?
No. Once Enable Chatbot is switched on, the plugin adds the widget to every front-end page by itself. Its look is set in the plugin options or in AI SmartTalk.
Will the agent pick up articles I publish later?
Yes, if Auto Sync is switched on: saving, publishing or unpublishing an article updates the agent straight away. With Auto Sync off, use the sync buttons in the plugin.
Can the agent tell a customer where their order is?
Not on Joomla. HikaShop and VirtueMart orders are not read by the agent. Order lookup is available on PrestaShop and WooCommerce.
How much does it cost?
The plugin is free. You pay for your AI SmartTalk plan, from €9.90 per month with AI included up to the plan's monthly allowance of AI words, after a 30-day free trial.
Sources
More solutions
Other use cases on this platform
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The agent answers technical questions from your articles, then collects what your sales team needs — company, need, quantity, deadline — and alerts them the moment a lead comes in.
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