The same twenty questions, answered once
Tourist offices, schools, associations and holiday rentals run on Joomla and get the same questions every day: opening times, prices, how to register, where to park, whether dogs are allowed. The answers are already on the site, scattered across articles. AI SmartTalk gathers them into a knowledge base and answers in a chat on every page.
The AI SmartTalk system plugin sends your published, public articles and categories to the agent and can update them each time you save. You can add the material that never made it to the site: a FAQ spreadsheet, a PDF brochure, regulations or a welcome booklet. AI SmartTalk can even read a document and propose question-and-answer pairs for you to review. When a question is not covered, the agent says so rather than improvising.
What the agent does
Learns your Joomla articles
Published articles with Public or Guest access are synced with their category and meta description. With Auto Sync on, an edited, published or unpublished article updates the agent as soon as you save.
Imports your FAQ files
Upload a CSV or Excel file with a question column, an answer column and an optional link, and the agent uses those answers word for word where they apply.
Turns documents into questions and answers
From a PDF, Word, text or Markdown file, or from a document already in the knowledge base, AI SmartTalk extracts question-and-answer pairs, removes duplicates and lets you review them before they are added.
Says when it doesn't know
When the knowledge base has no relevant passage, the agent says it cannot find the answer instead of guessing — and can hand the visitor to a person if you enable handoff.
Shows what remains unanswered
The Daily Brief counts the messages that received no reply, so you can see where the knowledge base or your team needs to step in.
Set it up
- 1
Install the plugin
Download the plugin ZIP from the Joomla page of your AI SmartTalk dashboard, upload it in System → Install → Extensions and enable it in System → Manage → Plugins.
- 2
Connect and sync your articles
Click Connect with AI SmartTalk, tick articles and categories, switch on Auto Sync and run the first sync from the plugin.
- 3
Add what is not on the site
In the AI SmartTalk knowledge base, upload FAQ spreadsheets and PDF guides, or import pages from another website through its sitemap, then review the question-and-answer pairs proposed from your documents.
- 4
Turn the widget on and test the hard questions
Switch Enable Chatbot on, then ask the questions your team hears most often — and a few it never hears — to check both the answers and the "I don't know" cases.
Honest limits
What it does not do
Articles reserved for registered users are not synced, and on a multilingual site articles are sent without their language. Pages imported from a website through its sitemap are a one-time import, capped at 300 discovered addresses; they are not re-read automatically, so re-import them after a change. Joomla articles stay current only while Auto Sync is on — there is no scheduled re-sync. The Daily Brief counts messages left without a reply; it does not list the questions the agent could not answer.
Frequently asked questions
Do I have to write my FAQ again?
No. The agent reads your existing Joomla articles, and you can upload an existing FAQ spreadsheet as it is, with questions in the first column and answers in the second.
Will the agent make up an answer?
It is instructed not to. When nothing relevant is found in your content, it says it cannot find the answer, and handoff can pass the question to your team.
What happens when I update an article?
With Auto Sync on, saving the article sends the new version to the agent; unpublishing it removes it. With Auto Sync off, run a sync from the plugin.
Can it answer in several languages?
Yes. The agent replies in the visitor's language, even if your article is written in another one, and the dashboard is available in 43 languages.
How much does it cost?
The plugin is free. Plans start at €9.90 per month with AI included up to the plan's monthly allowance of AI words, after a 30-day free trial.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on Joomla
One plugin connects your Joomla site to an AI agent that answers from your own articles, recognises signed-in members and passes the conversation to a person when a question needs one.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Lead generation
Lead generation on Joomla
The agent answers technical questions from your articles, then collects what your sales team needs — company, need, quantity, deadline — and alerts them the moment a lead comes in.
- Appointment booking
Appointment booking on Joomla
Visitors ask for a time in their own words; the agent offers the nearest free slots from your SmartCalendar, books the one they choose and sends the confirmation by email.
FAQ automation on other platforms
- FAQ automation
FAQ automation on Shopify
Turn your FAQ page, your policies and your product data into an agent that answers the same questions every day — with the source behind each answer, and an honest "I don't know" when there isn't one.
- FAQ automation
FAQ automation on WooCommerce
The agent learns your delivery, returns and warranty pages from WordPress, your FAQ spreadsheets and your PDF manuals, and answers the same questions every day — or says so when it doesn't know.
- FAQ automation
FAQ automation on PrestaShop
Delivery times, returns, ingredients, how to use a product: the agent answers from the documents you give it, and admits when the answer is not there instead of making one up.
- FAQ automation
FAQ automation on WordPress
Your visitors ask in their own words, the agent answers from your FAQ and your pages, and the questions it could not answer come back to you to complete.
- FAQ automation
FAQ automation on Webflow
Visitors ask in their own words; the agent answers from your FAQ and your published pages, and shows you where the content falls short.
- FAQ automation
FAQ automation on WhatsApp
Opening hours, delivery times, returns, prices: the questions you answer twenty times a day get an instant, accurate reply from your own FAQ.
- FAQ automation
FAQ automation on Messenger
Hours, prices, delivery, booking rules: the agent answers on Messenger from your FAQ and your website, and leaves the unusual questions to your team.
- FAQ automation
FAQ automation on Instagram
Shipping, sizes, prices, opening hours: the agent replies to everyday DMs from your FAQ in seconds, so you can spend your time on content and on real conversations.
- FAQ automation
FAQ automation on Telegram
No command menus to learn: users ask in their own words and the bot answers from your FAQ, your docs and your website, in their language.
