Answers you already wrote, finally read
Most stores already have the answers: a delivery page, a returns policy, assembly instructions, a warranty PDF. Customers still ask, because finding the right paragraph takes longer than sending a message. A furniture store hears “do you deliver to the second floor?” and “where are the assembly screws?” dozens of times a week.
AI SmartTalk turns that existing material into answers. The WordPress plugin syncs your published pages, posts and public custom post types, and sends them again each time you save, so the agent never quotes last season's delivery fees. You can add FAQ spreadsheets and documents on top, and let AI SmartTalk draft question-and-answer pairs from a manual for you to review. When nothing in your content answers a question, the agent says so instead of making something up.
What the agent does
Your WordPress pages, always current
Delivery, returns, warranty and care pages are synced from WordPress and re-sent when you update them. Only published content without a password is sent, so drafts and private pages stay out.
FAQ files and documents
Import an existing FAQ as a CSV or Excel file with one question and one answer per row, and add documents such as PDF, Word or spreadsheet files to the knowledge base.
FAQ drafted from your manuals
AI SmartTalk can read a PDF, Word, text or Markdown file — or a page already in the knowledge base — and propose question-and-answer pairs. You review them before import, and duplicates are removed.
Honest when the answer is missing
If no source covers the question, the agent says it cannot confirm and, when handoff is switched on, offers a person. Delivery, returns, refund and warranty answers must come from your content, never from general knowledge.
Multilingual sites handled
On a site translated with Polylang or WPML, the plugin detects each page's language, and the agent answers in the language the customer writes in.
Set it up
- 1
Install and connect the plugin
Download the plugin ZIP from your AI SmartTalk dashboard, upload and activate it in WordPress, then click Connect with AI SmartTalk in the AI SmartTalk menu.
- 2
Switch on content sync
In Sync Data, turn on automatic sync of articles and pages and run Sync Now once. Your pages, posts and public custom post types are sent to the knowledge base.
- 3
Add your FAQ and documents
In the AI SmartTalk knowledge base, import your FAQ spreadsheet, upload manuals and warranty documents, and use the FAQ extraction on any of them to create question-and-answer pairs you approve.
- 4
Enable the chat and check the gaps
Set Enable Chatbot to Enabled, ask the questions your team hears most often in the preview, and keep an eye on the unanswered questions counted in your Daily Brief.
Honest limits
What it does not do
The agent only knows what you give it: content you have not published or synced is invisible to it. Pages imported from another website, outside the WordPress plugin, are read once and not refreshed. Product sheets are not turned into FAQ entries; they are searched as a catalog instead. The Daily Brief counts messages that received no reply at all, not answers in which the agent said it did not know, so reviewing conversations remains useful.
Frequently asked questions
Do I have to rewrite my FAQ for the AI?
No. The agent reads the pages you already have. A CSV or Excel FAQ is useful for short, precise answers, and the FAQ extraction can draft entries from longer documents.
What happens when I change my returns policy?
If automatic sync of pages is on, saving the page in WordPress sends the new version to AI SmartTalk, and the agent answers from it.
Will the agent invent an answer?
It is told to say plainly when your content does not cover a question, and answers about delivery, returns, refunds, warranty, taxes and payment must be backed by your sources.
Can it answer in several languages?
Yes. It replies in the customer's language, and on Polylang or WPML sites the plugin sends each page with its language. The AI SmartTalk dashboard is available in 43 languages.
How much does it cost?
Plans start at €9.90 per month with a 30-day free trial. The number of documents in the knowledge base depends on the plan.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on WooCommerce
One WordPress plugin connects an AI agent to your products, your pages and your customers' latest orders, so routine questions are answered in seconds and the rest reach your team with context.
- Order tracking
Order tracking on WooCommerce
The agent recognises the customer, reads their most recent WooCommerce order and replies with its status, date, total and shipping number — without anyone on your team opening the back office.
- Product recommendations
Product recommendations on WooCommerce
Customers describe their need — a skin type, an ingredient to avoid, a budget — and the agent picks matching products and variations from your store, then explains the choice.
- Lead generation
Lead generation on WooCommerce
For the buyers who don't check out — trade accounts, large orders, custom projects — the agent runs a short conversational form, verifies the contact and alerts your team.
- Appointment booking
Appointment booking on WooCommerce
When what you sell needs a meeting — a fitting, a consultation, a workshop visit — the agent finds a free slot and books it in the conversation, or customers pick one on a booking page.
FAQ automation on other platforms
- FAQ automation
FAQ automation on Shopify
Turn your FAQ page, your policies and your product data into an agent that answers the same questions every day — with the source behind each answer, and an honest "I don't know" when there isn't one.
- FAQ automation
FAQ automation on PrestaShop
Delivery times, returns, ingredients, how to use a product: the agent answers from the documents you give it, and admits when the answer is not there instead of making one up.
- FAQ automation
FAQ automation on WordPress
Your visitors ask in their own words, the agent answers from your FAQ and your pages, and the questions it could not answer come back to you to complete.
- FAQ automation
FAQ automation on Joomla
The agent learns your articles, your FAQ spreadsheets and your PDF guides, answers each question with the relevant passage, and says plainly when the answer is not in your content.
- FAQ automation
FAQ automation on Webflow
Visitors ask in their own words; the agent answers from your FAQ and your published pages, and shows you where the content falls short.
- FAQ automation
FAQ automation on WhatsApp
Opening hours, delivery times, returns, prices: the questions you answer twenty times a day get an instant, accurate reply from your own FAQ.
- FAQ automation
FAQ automation on Messenger
Hours, prices, delivery, booking rules: the agent answers on Messenger from your FAQ and your website, and leaves the unusual questions to your team.
- FAQ automation
FAQ automation on Instagram
Shipping, sizes, prices, opening hours: the agent replies to everyday DMs from your FAQ in seconds, so you can spend your time on content and on real conversations.
- FAQ automation
FAQ automation on Telegram
No command menus to learn: users ask in their own words and the bot answers from your FAQ, your docs and your website, in their language.
