Advice, not just search results
Category pages and filters work for customers who already know what they want. A cosmetics shopper who writes “something for dry, sensitive skin, without fragrance, under €30” needs advice. AI SmartTalk reads your WooCommerce catalog — products, variations, attributes, prices, sale prices and stock — and turns that request into a precise search, then explains in a sentence or two why each product fits.
The advice draws on more than the product sheet. The plugin also syncs your WordPress posts and pages, so the buying guides and routines you publish on your blog become part of what the agent knows. When a customer is signed in, the product cards it shows carry an Add to cart button, so the conversation can end in the cart.
What the agent does
Searches by need and by constraint
The agent keeps every criterion the customer gives — product type, attributes such as size, shade or volume, a price range, only what is in stock — and can leave out products containing an ingredient the customer wants to avoid when your product data lists ingredients.
Checks the right variation
Prices and stock are checked at variation level, so the agent recommends the 50 ml that is in stock rather than the 100 ml that is not, and shows the sale price when one applies.
Cards that lead to the cart
Recommendations appear as product cards with image, price and a link to the product page. For signed-in customers, the cards carry an Add to cart button that adds the chosen variation to their WooCommerce cart.
Uses your guides and articles
Blog posts, pages and public custom post types are synced too, so a question like “what goes after a serum?” is answered from your own routine guide before the agent suggests products.
Stays in step with your stock
Products sync when you save them and when their stock status changes. Out-of-stock products are removed from the agent's catalog by default and come back when they are restocked.
Set it up
- 1
Install the plugin
Download the plugin ZIP from your AI SmartTalk dashboard, then upload and activate it in Plugins → Add New → Upload Plugin.
- 2
Connect and sync your products
Click Connect with AI SmartTalk in the AI SmartTalk menu. With WooCommerce active, product sync is on by default; use Sync All Products to send the full catalog, with a progress bar while it runs.
- 3
Choose what the agent may suggest
Decide whether out-of-stock products stay excluded, switch on automatic sync for your posts and pages if your buying guides live there, and set Enable Chatbot to Enabled to show the widget.
- 4
Tune the advice and test
In AI SmartTalk, describe how the agent should advise — how many products to show, which ranges to favour — then try a few real requests in the preview, signed in and signed out.
Honest limits
What it does not do
The agent recommends from what you have synced: it cannot check a criterion your product data does not contain, and it says so. Each product is sent with its main image only, not the full gallery. Products are synced as one catalog without language tags, even on a WPML or Polylang site; the agent still answers in the customer's language. The Add to cart button appears only for signed-in customers. AI SmartTalk does not change prices, create coupons or follow up abandoned carts.
Frequently asked questions
Which product data does the agent see?
Title, descriptions, SKU, brand, attributes, categories, price and sale price with currency, stock and availability, the main image, the product URL and, for variable products, each variation with its own price, stock and attributes.
How quickly does a change reach the agent?
With automatic product sync on, a product is sent again when you save it, delete it or when its stock status changes. You can also resync the whole catalog at any time.
Can shoppers buy from the chat?
Signed-in customers can add the recommended product or variation to their WooCommerce cart from the product card. Checkout then happens on your store as usual.
Will it recommend products that are sold out?
Not by default: out-of-stock products are removed from the agent's catalog and added back when restocked. You can turn that option off if you prefer to show them.
Which plan do I need?
Any AI SmartTalk plan, from €9.90 per month, with a 30-day free trial. A large catalog may need a plan that allows more documents.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on WooCommerce
One WordPress plugin connects an AI agent to your products, your pages and your customers' latest orders, so routine questions are answered in seconds and the rest reach your team with context.
- Order tracking
Order tracking on WooCommerce
The agent recognises the customer, reads their most recent WooCommerce order and replies with its status, date, total and shipping number — without anyone on your team opening the back office.
- Lead generation
Lead generation on WooCommerce
For the buyers who don't check out — trade accounts, large orders, custom projects — the agent runs a short conversational form, verifies the contact and alerts your team.
- Appointment booking
Appointment booking on WooCommerce
When what you sell needs a meeting — a fitting, a consultation, a workshop visit — the agent finds a free slot and books it in the conversation, or customers pick one on a booking page.
- FAQ automation
FAQ automation on WooCommerce
The agent learns your delivery, returns and warranty pages from WordPress, your FAQ spreadsheets and your PDF manuals, and answers the same questions every day — or says so when it doesn't know.
Product recommendations on other platforms
- Product recommendations
Product recommendations on Shopify
Shoppers describe what they need in their own words; the agent searches your Shopify catalog, checks options and stock, and answers with products they can open in one tap.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Product recommendations
Product recommendations on WhatsApp
Customers describe what they need in a message or a voice note; the agent searches your synced catalog and replies with the products that fit, with a link to each.
- Product recommendations
Product recommendations on Messenger
People ask your Page for a product; the agent searches your synced catalog and answers with a carousel of cards — photo, price and a button to the product page.
- Product recommendations
Product recommendations on Instagram
Followers ask for a product, a price or a size by DM; the agent searches your synced catalog and replies with up to three product cards that open your store.
- Product recommendations
Product recommendations on Telegram
Customers describe what they want to your bot; the agent searches your synced shop catalog and replies with suitable products and a link to each.
