Your catalog, searched the way customers talk
A PrestaShop catalog is often deep: one product with a dozen combinations, features filled in for every reference, prices that change with a promotion. Customers do not browse it the way you built it. They ask "a 29-inch tubeless tyre under €50" or "the same helmet but in a bigger size", and the layered navigation does not understand that sentence.
AI SmartTalk does. The module sends your products to the agent with their combinations, each with its own price, stock, image and EAN, your product features as searchable attributes, your categories and your current discounts. The agent turns the shopper's request into a search with real filters, keeps only what is in stock when that matters, and explains why each suggestion fits. When you change a product, a combination, a category or a stock level, PrestaShop hooks send the change straight away.
What the agent does
Searches down to the combination
Filters apply to each combination, not only to the parent product: a request for "size 42 in black" only returns products where that exact combination exists, at its own price.
Uses your product features
The features you fill in — wheel size, material, compatibility, capacity — become attributes the agent can filter on, alongside price range, brand and availability.
Answers with product cards
Suggestions appear as cards with the picture of the combination, the price and a link to the product page. A signed-in customer also sees an Add to cart button on each card.
Shows the real price
Discounts are synced with the product, so the agent can quote the reduced price and the original one instead of an outdated figure.
Leaves out what you don't sell
Choose which categories are synced, and whether out-of-stock products are removed. A product that runs out leaves the catalog and comes back when it is restocked.
Explains instead of guessing
When a criterion cannot be checked in your data, the agent says so rather than inventing a compatibility. It can read the details of the shortlisted products to answer a follow-up question.
Set it up
- 1
Install the module
Download the AI SmartTalk module from your dashboard and upload it in Modules → Module Manager → Upload a module.
- 2
Connect and sync the catalog
Open the module and click Connect. Once the store is linked to your assistant, products, combinations and categories are synced, and the chat widget appears on your storefront.
- 3
Choose what the agent recommends
In the module's sync settings, include or exclude categories and decide whether out-of-stock products stay in the catalog.
- 4
Add buying advice and test
Add size guides, compatibility tables or buying guides to the knowledge base, set the agent's tone, and try a few real requests from your customers in the preview.
Honest limits
What it does not do
The catalog is synced in your store's default language and currency: the agent replies in the customer's language, but prices are those of the default currency. On a multistore installation, the products of all stores are merged into one catalog. The agent does not change prices, create vouchers or follow up on abandoned carts, and it does not add products to the cart itself — the Add to cart button on the cards does that, for signed-in customers. Recommendations are only as precise as your data: a compatibility that is not in a feature or in the knowledge base cannot be checked.
Frequently asked questions
Are combinations synced?
Yes. Each combination is sent with its own reference, EAN or UPC, price, image, attributes, availability and quantity, and the agent filters at that level.
How fast do catalog changes reach the agent?
The module listens to PrestaShop hooks for products, combinations, categories and stock, so a change is sent when you save it.
Can shoppers add a product to their cart from the chat?
Yes, if they are signed in to your store: an Add to cart button appears on the product cards. Visitors who are not signed in follow the link to the product page.
My store sells in several languages. Is that a problem?
The agent answers in the language the customer writes in. The product data itself is synced in your store's default language.
Which plan do I need?
Any AI SmartTalk plan, from €9.90 per month, with a 30-day free trial. A large catalog may need a plan that allows more documents.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on PrestaShop
An agent that answers product, delivery and order questions on your store, day and night, from your own catalog — and hands the conversation to your team when it should.
- Order tracking
Order tracking on PrestaShop
The agent finds the customer's order from a reference, an order number or an invoice number, reads its status and shipping number from your back office, and only ever shows a customer their own orders.
- Lead generation
Lead generation on PrestaShop
When a visitor needs a quote, a trade account or a bulk price, the agent collects the details in the conversation, verifies their email and puts a qualified lead in your CRM.
- Appointment booking
Appointment booking on PrestaShop
When a product needs advice in person — a fitting, a measurement, a demonstration — the agent offers the nearest free slots in your calendar and books the one the customer picks.
- FAQ automation
FAQ automation on PrestaShop
Delivery times, returns, ingredients, how to use a product: the agent answers from the documents you give it, and admits when the answer is not there instead of making one up.
Product recommendations on other platforms
- Product recommendations
Product recommendations on Shopify
Shoppers describe what they need in their own words; the agent searches your Shopify catalog, checks options and stock, and answers with products they can open in one tap.
- Product recommendations
Product recommendations on WooCommerce
Customers describe their need — a skin type, an ingredient to avoid, a budget — and the agent picks matching products and variations from your store, then explains the choice.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Product recommendations
Product recommendations on WhatsApp
Customers describe what they need in a message or a voice note; the agent searches your synced catalog and replies with the products that fit, with a link to each.
- Product recommendations
Product recommendations on Messenger
People ask your Page for a product; the agent searches your synced catalog and answers with a carousel of cards — photo, price and a button to the product page.
- Product recommendations
Product recommendations on Instagram
Followers ask for a product, a price or a size by DM; the agent searches your synced catalog and replies with up to three product cards that open your store.
- Product recommendations
Product recommendations on Telegram
Customers describe what they want to your bot; the agent searches your synced shop catalog and replies with suitable products and a link to each.
