From a search box to a conversation
A search box works when shoppers know the product's name. Many don't: they want "a waterproof jacket for hiking under €150" or "a gift for a ten-year-old who loves science". AI SmartTalk turns those requests into a search over your Shopify catalog and explains why each suggestion fits.
The AI SmartTalk app keeps the agent's catalog in step with your store: when you create, edit or delete a product in Shopify, the change reaches the agent automatically. The chat widget is added to your theme as an app embed, so there is no code to paste.
What the agent does
Understands what the shopper means
The agent turns a request in everyday language into a catalog search and keeps every criterion the shopper gave: product type, size, colour, material, budget.
Filters on real product data
Prices, options and stock come from your synced Shopify products. When a criterion cannot be checked in the data, the agent says so instead of guessing.
Answers with product cards
Suggestions appear as product cards with the price and a link to the product page, so the shopper can go straight to it.
Compares and narrows down
Shoppers can ask follow-up questions — "which one is lighter?", "do you have it in blue?" — and the agent reads the details of the shortlisted products to answer.
Works in your shoppers' languages
The agent answers in the language the shopper writes in, whatever the language of your product sheets, and the AI SmartTalk dashboard is available in 43 languages.
Set it up
- 1
Install from the Shopify App Store
Open AI SmartTalk on the Shopify App Store (apps.shopify.com/aismarttalk) and install it on your store.
- 2
Choose your store and authorise
Pick the Shopify store to connect and grant the requested permissions. The app reads your products, and your catalog starts syncing to the agent.
- 3
Turn on the chat widget
In your theme editor, open App embeds, switch on the AI SmartTalk chat widget and save. The widget appears on your storefront.
- 4
Shape the recommendations
Add your buying guides, size charts and brand information to the knowledge base, set the agent's tone, then try a few typical requests in the preview.
Honest limits
What it does not do
On Shopify, AI SmartTalk works from your product catalog: it does not read orders, so it cannot tell a customer where their parcel is. It does not change prices, create discount codes or follow up on abandoned carts. Your Shopify pages and policies are not imported automatically: add them to the knowledge base from your website or your documents.
Frequently asked questions
What does the app access in my Shopify store?
The app requests read access to your products and permission to add its chat script to your storefront. It does not request access to your orders.
How quickly do product changes reach the agent?
Shopify sends product creations, updates and deletions to AI SmartTalk as they happen, so the agent always works from your current catalog.
Can the agent tell customers where their order is?
Not on Shopify today, because the app has no access to orders. Order lookup is available on PrestaShop and WooCommerce.
Which plan do I need?
Any AI SmartTalk plan, from €9.90 per month, with the AI included within the plan's monthly allowance of AI words. A large catalog may need a plan that allows more documents.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on Shopify
An agent that answers pre-sale and after-sale questions on your storefront from your live Shopify catalog and your own policies, and passes the conversation to a person when it should.
- Lead generation
Lead generation on Shopify
Some visitors don't want to check out — they want a quote. The agent recognises them, collects what your team needs in the conversation and puts a qualified lead in front of you.
- Appointment booking
Appointment booking on Shopify
When a product needs advice before it is bought, the agent offers the next free slots, books the one the shopper picks and sends the confirmation — without leaving the conversation.
- FAQ automation
FAQ automation on Shopify
Turn your FAQ page, your policies and your product data into an agent that answers the same questions every day — with the source behind each answer, and an honest "I don't know" when there isn't one.
Product recommendations on other platforms
- Product recommendations
Product recommendations on WooCommerce
Customers describe their need — a skin type, an ingredient to avoid, a budget — and the agent picks matching products and variations from your store, then explains the choice.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Product recommendations
Product recommendations on WhatsApp
Customers describe what they need in a message or a voice note; the agent searches your synced catalog and replies with the products that fit, with a link to each.
- Product recommendations
Product recommendations on Messenger
People ask your Page for a product; the agent searches your synced catalog and answers with a carousel of cards — photo, price and a button to the product page.
- Product recommendations
Product recommendations on Instagram
Followers ask for a product, a price or a size by DM; the agent searches your synced catalog and replies with up to three product cards that open your store.
- Product recommendations
Product recommendations on Telegram
Customers describe what they want to your bot; the agent searches your synced shop catalog and replies with suitable products and a link to each.
