Your FAQ page, but answering back
Most stores have an FAQ page. Few shoppers read it: they would rather ask whether you ship to Switzerland, whether customs fees are included, or how long an opened tea keeps. The answers exist, scattered across your FAQ, your shipping and returns pages, and your product descriptions.
AI SmartTalk brings those sources together in the agent's knowledge base. Your products come from Shopify through the app and stay up to date. Your pages are imported from your website, your existing FAQ can be uploaded as a spreadsheet, and a long document — a care guide, a wholesale handbook — can be turned into question-and-answer pairs that you review before they are added. The agent then answers on your storefront from those sources only.
What the agent does
Import your FAQ as it is
Upload your questions and answers as a CSV or Excel file, with an optional link for each answer. You can also add individual questions and answers by hand in the dashboard.
Turn documents into FAQ entries
From a PDF, Word, text or Markdown file — or from a page you have already imported — AI SmartTalk extracts question-and-answer pairs, removes duplicates and shows them to you for review before they join the knowledge base.
Your website pages in a few clicks
AI SmartTalk reads your store's sitemap, lists up to 300 pages and imports the ones you pick, such as your FAQ, shipping, returns and about pages.
Honest when the answer isn't there
When the knowledge base has nothing relevant, the agent says so plainly instead of guessing. Questions about shipping, returns, refunds, payment or stock are answered only from information found in your sources during the conversation.
See what is left unanswered
The daily brief in your dashboard counts the messages that got no reply, and the product search log lists the searches that found nothing — a practical way to spot what your FAQ is missing.
Set it up
- 1
Install the app and add the chat
Install AI SmartTalk from the Shopify App Store, connect it to your assistant, click Sync Products Now, and turn on AISmartTalk Chat under App embeds in your theme editor.
- 2
Import your FAQ and policies
In the knowledge base, upload your FAQ as CSV or Excel and import your FAQ, shipping and returns pages from your website.
- 3
Convert your longer documents
Upload the guides your team answers from — care instructions, size guides, wholesale terms — and run the FAQ extraction. Keep the pairs that are right, edit or drop the others.
- 4
Test, then keep it current
Ask the agent the questions you get most often in the preview. When a policy changes, update the FAQ entry or re-import the page.
Honest limits
What it does not do
The Shopify app syncs products only. Pages, policies and blog posts are not synced: import them from your website, and re-import them after you change them, because website imports are not refreshed automatically. Product data cannot be converted into FAQ entries — products are already searchable as they are. The agent does not answer questions about a specific order, since the Shopify app has no access to orders, and its answers are only as accurate as the sources you give it.
Frequently asked questions
Does AI SmartTalk import my Shopify pages and policies automatically?
No. The Shopify app syncs your products. Add your pages from the knowledge base with the website import, which reads your sitemap and imports the pages you select, and re-import them when they change.
What file formats can I use for my FAQ?
CSV or Excel for ready-made questions and answers. For FAQ extraction, PDF, Word (DOCX), plain text or Markdown files, as well as pages already in the knowledge base.
What does the agent do if the answer isn't in my FAQ?
It says it cannot find the information instead of making something up, and, if human handoff is on, it can offer to pass the question to your team.
Can it answer in other languages than my FAQ?
Yes. The agent answers in the shopper's language, even if your FAQ and pages are written in only one.
What does it cost?
The app is free to install. AI SmartTalk plans start at €9.90 per month, with AI usage included up to the plan's monthly allowance and a 30-day free trial. The number of documents you can store depends on the plan.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on Shopify
An agent that answers pre-sale and after-sale questions on your storefront from your live Shopify catalog and your own policies, and passes the conversation to a person when it should.
- Product recommendations
Product recommendations on Shopify
Shoppers describe what they need in their own words; the agent searches your Shopify catalog, checks options and stock, and answers with products they can open in one tap.
- Lead generation
Lead generation on Shopify
Some visitors don't want to check out — they want a quote. The agent recognises them, collects what your team needs in the conversation and puts a qualified lead in front of you.
- Appointment booking
Appointment booking on Shopify
When a product needs advice before it is bought, the agent offers the next free slots, books the one the shopper picks and sends the confirmation — without leaving the conversation.
FAQ automation on other platforms
- FAQ automation
FAQ automation on WooCommerce
The agent learns your delivery, returns and warranty pages from WordPress, your FAQ spreadsheets and your PDF manuals, and answers the same questions every day — or says so when it doesn't know.
- FAQ automation
FAQ automation on PrestaShop
Delivery times, returns, ingredients, how to use a product: the agent answers from the documents you give it, and admits when the answer is not there instead of making one up.
- FAQ automation
FAQ automation on WordPress
Your visitors ask in their own words, the agent answers from your FAQ and your pages, and the questions it could not answer come back to you to complete.
- FAQ automation
FAQ automation on Joomla
The agent learns your articles, your FAQ spreadsheets and your PDF guides, answers each question with the relevant passage, and says plainly when the answer is not in your content.
- FAQ automation
FAQ automation on Webflow
Visitors ask in their own words; the agent answers from your FAQ and your published pages, and shows you where the content falls short.
- FAQ automation
FAQ automation on WhatsApp
Opening hours, delivery times, returns, prices: the questions you answer twenty times a day get an instant, accurate reply from your own FAQ.
- FAQ automation
FAQ automation on Messenger
Hours, prices, delivery, booking rules: the agent answers on Messenger from your FAQ and your website, and leaves the unusual questions to your team.
- FAQ automation
FAQ automation on Instagram
Shipping, sizes, prices, opening hours: the agent replies to everyday DMs from your FAQ in seconds, so you can spend your time on content and on real conversations.
- FAQ automation
FAQ automation on Telegram
No command menus to learn: users ask in their own words and the bot answers from your FAQ, your docs and your website, in their language.
