What a Shopify support agent can take off your plate
On a typical Shopify store, the support inbox fills up with the same questions: does this run true to size, is the black one back in stock, how long does shipping take to Belgium, can I return a sale item. Most of them are answered somewhere already, in a product description, a size chart or your returns page. AI SmartTalk reads those sources and answers in the chat on your storefront, at any hour and in the language the shopper writes in.
The AI SmartTalk app keeps the agent's view of your catalog current: products, variants, options, prices and stock come from Shopify and are updated when you create, edit or delete a product. Your shipping, returns and FAQ pages are added from your website in a few clicks. When a conversation needs a person — a damaged item, a refund, an unhappy customer — the agent hands it to your team in a shared inbox instead of improvising.
What the agent does
Product answers from live Shopify data
The agent searches your synced products by type, option, price and collection, reads the variant a shopper is asking about and checks whether it is available, then replies with a product card linking to the product page.
Shipping and returns from your own pages
Import your shipping, returns and FAQ pages into the knowledge base. Questions about delivery times, costs or return windows are answered from what those pages actually say; when nothing covers the question, the agent says it cannot confirm rather than inventing a policy.
Carrier status from a tracking number
With the optional parcel-tracking integration, a customer can paste the tracking number from their shipping confirmation and the agent checks its status with the carriers you selected.
Handover to your team
You describe in plain words when the agent should hand over. Your team is alerted by browser notification, email or mobile push, the conversation is flagged in the inbox, the AI pauses while a person replies, and a reminder goes out if nobody has picked it up after 30 minutes.
One agent, many languages
Shoppers get answers in their own language even when your product descriptions are written in one language only. The AI SmartTalk dashboard itself is available in 43 languages for your team.
Set it up
- 1
Install the app and connect your assistant
Install AI SmartTalk from the Shopify App Store and approve the permissions. In the app, click Connect to AISmartTalk, sign in to AI SmartTalk and choose the assistant to link — or create one in the wizard.
- 2
Run the first product sync
Click Sync Products Now in the app. Active, in-stock products are sent to the agent by default; after this first sync, product creations, edits and deletions reach it automatically.
- 3
Switch on the chat in your theme
In the theme editor, open App embeds, turn on AISmartTalk Chat and save. The widget appears on your storefront.
- 4
Add your policies and set the handover rules
Import your shipping, returns and FAQ pages from your website, write down when the agent should pass a conversation to your team, and test real customer questions in the preview before going live.
Honest limits
What it does not do on Shopify
The Shopify app only reads your products: the agent cannot look up an order, a customer account or a payment, so it cannot answer "where is my order" from an order number alone — the parcel-tracking integration works from a tracking number the customer gives. Shoppers are not signed in to the chat, even when they are signed in to your store. Your Shopify pages and policies are not synced automatically: import them from your website, and import them again when they change. The agent does not issue refunds, edit orders, create discount codes or follow up on abandoned carts.
Frequently asked questions
Can the agent tell customers where their order is?
Not from an order number, because the Shopify app has no access to orders. If you add the parcel-tracking integration, the agent can check a parcel's status from the tracking number in the customer's shipping email. Order lookup by the agent is available on PrestaShop and WooCommerce.
How does the agent learn my shipping and returns policies?
In the knowledge base, import pages from your website: AI SmartTalk reads your sitemap, lets you pick up to 300 pages and imports the ones you select. You can also upload documents such as PDFs. Re-import a page when you change it, because website imports are not refreshed on their own.
What happens when the agent can't help?
If human handoff is on and the case matches the handover rules you wrote, the agent offers a person, your team is notified and the conversation waits in the inbox with the AI paused. Your team replies from the dashboard or the mobile app.
Do I need to edit my theme code?
The chat is loaded by a theme app embed that you switch on and off in the theme editor. There is no code to paste into your theme files, and turning the embed off removes the widget.
How much does it cost?
The app is free to install. You pay for your AI SmartTalk plan, from €9.90 per month with AI usage included up to the plan's monthly allowance, and there is a 30-day free trial. Parcel tracking is an optional add-on.
Sources
More solutions
Other use cases on this platform
- Product recommendations
Product recommendations on Shopify
Shoppers describe what they need in their own words; the agent searches your Shopify catalog, checks options and stock, and answers with products they can open in one tap.
- Lead generation
Lead generation on Shopify
Some visitors don't want to check out — they want a quote. The agent recognises them, collects what your team needs in the conversation and puts a qualified lead in front of you.
- Appointment booking
Appointment booking on Shopify
When a product needs advice before it is bought, the agent offers the next free slots, books the one the shopper picks and sends the confirmation — without leaving the conversation.
- FAQ automation
FAQ automation on Shopify
Turn your FAQ page, your policies and your product data into an agent that answers the same questions every day — with the source behind each answer, and an honest "I don't know" when there isn't one.
Customer support on other platforms
- Customer support
Customer support on WooCommerce
One WordPress plugin connects an AI agent to your products, your pages and your customers' latest orders, so routine questions are answered in seconds and the rest reach your team with context.
- Customer support
Customer support on PrestaShop
An agent that answers product, delivery and order questions on your store, day and night, from your own catalog — and hands the conversation to your team when it should.
- Customer support
Customer support on WordPress
The AI SmartTalk plugin teaches an agent your posts, pages and custom content, puts a chat on every page and passes the conversation to a person when it should.
- Customer support
Customer support on Joomla
One plugin connects your Joomla site to an AI agent that answers from your own articles, recognises signed-in members and passes the conversation to a person when a question needs one.
- Customer support
Customer support on Webflow
Authorise your Webflow sites once: AI SmartTalk reads your published pages, installs the chat for you and answers visitors around the clock.
- Customer support
Customer support on WhatsApp
Your customers already write to you on WhatsApp. An AI agent answers them in seconds, from your own knowledge base, and passes the conversation to your team when it should.
- Customer support
Customer support on Messenger
Every message sent to your Page gets an answer within seconds, from your own content, and the conversations that need a person land in your team's inbox.
- Customer support
Customer support on Instagram
Followers ask questions by direct message at any hour. An AI agent answers from your own content and brings in your team when a person is needed.
- Customer support
Customer support on Telegram
Create a bot with BotFather, paste its token, and customers who message it get answers from your own knowledge base — with your team one handoff away.
