The channel your customers open first
For many customers, WhatsApp is simply how they talk to a business: a quick question while commuting, a voice note while driving, a photo of a damaged item. Answering all of it by hand means long delays in the evening and at weekends. AI SmartTalk connects your WhatsApp Business number to an AI agent through Meta's official WhatsApp Cloud API. The agent answers from what it has learned — your website, documents, FAQ and product catalog — in the language the customer writes in.
It also handles what customers actually send. Voice notes are transcribed and answered, photos are described so the agent understands what the customer is showing, and button replies are read as text. For a video, a document or a sticker it cannot read, the agent asks the customer to describe it in a message rather than staying silent. When a person is needed, the conversation moves to your team in the shared inbox, and their replies go back to the customer on WhatsApp.
What the agent does
Understands voice notes and photos
Audio messages are transcribed before the agent answers, and images are described by a vision model, with any caption kept, so "is this the right part?" with a photo gets a real answer.
Asks instead of staying silent
For videos, documents, stickers, locations or contact cards, the agent replies in the customer's language and asks them to explain in text, so nobody waits for an answer that will never come.
Hands over to your team
When handoff is on, the agent offers a person, your team is notified, and replies typed in the AI SmartTalk inbox are delivered on WhatsApp. While a person handles the chat, the AI stays quiet.
Keeps your WhatsApp Business app
When Meta offers coexistence for your number during signup, you can keep using the WhatsApp Business app on the same number. A reply you send from the app is recorded in the inbox and takes over the conversation from the AI.
Formatted for WhatsApp
Answers use WhatsApp's own formatting — bold and italics — with plain links instead of web-style markup, and the agent marks incoming messages as read.
Set it up
- 1
Prepare your Meta Business account
You need a Meta Business portfolio and a phone number for WhatsApp Business. Meta's signup can create the WhatsApp Business account for you or use the one you already have.
- 2
Connect WhatsApp in AI SmartTalk
In Integrations → WhatsApp, click Connect WhatsApp and follow Meta's window: choose the business, the WhatsApp account and the number. If Meta offers to keep your WhatsApp Business app, you can accept.
- 3
Let AI SmartTalk activate the number
Once you finish, AI SmartTalk registers the number with the Cloud API. If two-step verification was not set on it, a PIN is generated and stored for you; the number then shows as connected.
- 4
Set handoff and test from your phone
Write when the agent should hand over, choose who is notified, then send a few real questions — including a voice note — from a personal WhatsApp account.
Honest limits
What it does not do
AI SmartTalk answers within WhatsApp's 24-hour customer service window, which opens each time the customer writes. It does not send template messages: you can create and submit templates from the dashboard, but the agent cannot start a conversation or follow up after 24 hours, and a reply from your team after the window closes is refused by WhatsApp. Answers are text only — no images, buttons or lists — and very long answers are shortened to WhatsApp's 4,096-character limit. Order lookup is a website feature and is not offered on WhatsApp.
Frequently asked questions
Is this the official WhatsApp API?
Yes. AI SmartTalk uses Meta's WhatsApp Cloud API and connects through Meta's own signup flow; there is no unofficial bridge or QR-code session.
Can I keep using WhatsApp on my phone with the same number?
When Meta offers coexistence for your number during signup, yes: you keep the WhatsApp Business app, and a reply you send from it pauses the AI on that conversation. Chat history from the app is not imported.
Does Meta charge for these conversations?
Meta sets WhatsApp pricing. Replies sent within the customer service window, which is what AI SmartTalk sends, are service messages; check Meta's current WhatsApp pricing for your country.
How much does AI SmartTalk cost?
Plans start at €9.90 per month with AI included within the plan's monthly allowance of AI words, and there is a 30-day free trial.
Sources
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