Support that knows your WordPress site
A WooCommerce store answers questions about two kinds of content: the catalog, which lives in WooCommerce, and everything around it — delivery, returns, size guides, care instructions — which usually lives in WordPress pages and blog posts. AI SmartTalk reads both. The plugin sends your products, their variations and stock to the agent, along with your published pages, posts and public custom post types, and keeps them up to date each time you save.
When a shopper is signed in to your store, the plugin signs them in to the chat too. The agent can then look up their most recent order and give its status, total and shipping number. Anything it should not settle alone — a damaged part, a refund request, a trade account — goes to your team in a shared inbox, with a summary, while the AI steps aside.
What the agent does
Answers from your catalog and your pages
The agent searches your synced WooCommerce products by name, category, attributes and price, checks stock on the right variation, and quotes your own delivery and returns pages rather than generic wording.
Looks up the customer's latest order
For a customer recognised through WordPress auto-login, or who confirms their email address with a one-time code, the agent retrieves their most recent order: status, date, total, number of items and the shipping number when you have stored one.
Product cards with Add to cart
Suggested products appear as cards linking to the product page. For signed-in customers, the cards carry an Add to cart button that fills their WooCommerce cart, variations included, and refreshes the mini-cart.
Hands over to your team
You describe in plain words when a person should take over. The agent then offers it, your team is alerted by browser notification, email or mobile push, the AI can pause while someone replies, and a reminder goes out if nobody has picked up after 30 minutes.
Replies in your customers' languages
The agent answers in the language the customer writes in. On multilingual sites, the plugin detects the language of each page and post through Polylang or WPML, and the AI SmartTalk dashboard is available in 43 languages.
Set it up
- 1
Install the plugin
Download the AI SmartTalk plugin as a ZIP file from your AI SmartTalk dashboard. In WordPress, open Plugins → Add New → Upload Plugin, choose the file, install it and activate it.
- 2
Connect with AI SmartTalk
Open the AI SmartTalk menu in your WordPress admin and click Connect with AI SmartTalk. Sign in and authorise the site: the plugin is linked to your assistant and a first synchronisation starts.
- 3
Switch on the chat and the sync
In the settings, set Enable Chatbot to Enabled — the widget stays hidden until you do. In Sync Data, choose whether products, posts and pages sync automatically, and keep Auto-Login on so signed-in customers are recognised.
- 4
Set the handoff rules and test
In AI SmartTalk, write when the agent should call a person, choose how your team is notified, then try real questions in the preview: a size question, a delivery question, a question about a recent order.
Honest limits
What it does not do
The agent only reads the most recent order of a customer whose email matches a WordPress customer account; orders placed as a guest are not found, and older orders are not listed. The shipping number comes from the order's `_tracking_number` field, so a tracking plugin that stores it elsewhere will not be read. Order lookup uses the WordPress integration add-on: check that your plan includes it. The agent does not issue refunds, edit orders or message customers when an order status changes.
Frequently asked questions
Is the plugin on the WordPress plugin directory?
No. You download it as a ZIP file from your AI SmartTalk dashboard and upload it in Plugins → Add New → Upload Plugin. Once installed, it updates itself from AI SmartTalk.
Which WordPress and PHP versions does it need?
WordPress 5.0 or later and PHP 7.4 or later, with WooCommerce active for the product and order features.
Can a customer see someone else's order?
No. The order request always carries the email of the verified customer in the conversation, and your site only returns orders that belong to that customer's account.
Do I need a developer?
No. Installation is an upload and a click on Connect with AI SmartTalk. The rest — what syncs, when to hand over, how the widget looks — is set from the plugin and the AI SmartTalk dashboard.
How much does it cost?
The plugin is free. You pay for an AI SmartTalk plan, from €9.90 per month with the AI included within the plan's monthly allowance of AI words, after a 30-day free trial.
Sources
More solutions
Other use cases on this platform
- Order tracking
Order tracking on WooCommerce
The agent recognises the customer, reads their most recent WooCommerce order and replies with its status, date, total and shipping number — without anyone on your team opening the back office.
- Product recommendations
Product recommendations on WooCommerce
Customers describe their need — a skin type, an ingredient to avoid, a budget — and the agent picks matching products and variations from your store, then explains the choice.
- Lead generation
Lead generation on WooCommerce
For the buyers who don't check out — trade accounts, large orders, custom projects — the agent runs a short conversational form, verifies the contact and alerts your team.
- Appointment booking
Appointment booking on WooCommerce
When what you sell needs a meeting — a fitting, a consultation, a workshop visit — the agent finds a free slot and books it in the conversation, or customers pick one on a booking page.
- FAQ automation
FAQ automation on WooCommerce
The agent learns your delivery, returns and warranty pages from WordPress, your FAQ spreadsheets and your PDF manuals, and answers the same questions every day — or says so when it doesn't know.
Customer support on other platforms
- Customer support
Customer support on Shopify
An agent that answers pre-sale and after-sale questions on your storefront from your live Shopify catalog and your own policies, and passes the conversation to a person when it should.
- Customer support
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An agent that answers product, delivery and order questions on your store, day and night, from your own catalog — and hands the conversation to your team when it should.
- Customer support
Customer support on WordPress
The AI SmartTalk plugin teaches an agent your posts, pages and custom content, puts a chat on every page and passes the conversation to a person when it should.
- Customer support
Customer support on Joomla
One plugin connects your Joomla site to an AI agent that answers from your own articles, recognises signed-in members and passes the conversation to a person when a question needs one.
- Customer support
Customer support on Webflow
Authorise your Webflow sites once: AI SmartTalk reads your published pages, installs the chat for you and answers visitors around the clock.
- Customer support
Customer support on WhatsApp
Your customers already write to you on WhatsApp. An AI agent answers them in seconds, from your own knowledge base, and passes the conversation to your team when it should.
- Customer support
Customer support on Messenger
Every message sent to your Page gets an answer within seconds, from your own content, and the conversations that need a person land in your team's inbox.
- Customer support
Customer support on Instagram
Followers ask questions by direct message at any hour. An AI agent answers from your own content and brings in your team when a person is needed.
- Customer support
Customer support on Telegram
Create a bot with BotFather, paste its token, and customers who message it get answers from your own knowledge base — with your team one handoff away.
