The quickest channel to set up
Telegram is where many communities, crypto and tech products, and customers in Eastern Europe, the Middle East and Asia expect support. Building a bot that actually answers usually means hosting code and wiring an AI model. With AI SmartTalk, you create the bot in Telegram's @BotFather, paste the token into your dashboard, and the agent goes live: AI SmartTalk checks the token with Telegram and registers the webhook itself.
The agent answers from your website, documents, FAQ and product catalog, in the language the customer writes in. Voice messages are transcribed and photos are described before it answers, so a screenshot of an error message is understood. When a person is needed, the conversation moves to the AI SmartTalk inbox, and your team's replies are delivered through the same bot. Unlike Meta's channels, Telegram does not close the conversation after 24 hours, so your team can reply to a customer later the same week.
What the agent does
Live in a few minutes
Paste the bot token: AI SmartTalk verifies it with Telegram, registers the webhook and starts answering. There is no server, developer account or webhook URL to configure.
Reads voice messages and screenshots
Voice and audio messages are transcribed, and photos or images sent as files are described by a vision model, so customers can show what is wrong.
Your team replies through the bot
With handoff on, the agent brings in a person when your rules say so; replies from the AI SmartTalk inbox are sent by the bot, and the AI stays quiet meanwhile.
No 24-hour window
A Telegram bot can keep writing to someone who has started it, so a reply from your team still reaches the customer days later.
Answers in the customer's language
The agent replies in the language of each message, whatever language your knowledge base is written in.
Set it up
- 1
Create the bot with @BotFather
In Telegram, open @BotFather, send /newbot, choose a display name and a username ending in "bot". BotFather replies with an HTTP API token.
- 2
Paste the token in AI SmartTalk
Open Integrations → Telegram in your dashboard and paste the token into the Bot Token field, then save.
- 3
Let AI SmartTalk register the webhook
AI SmartTalk checks the token with Telegram, generates a secret for incoming updates and registers the webhook; the bot answers the next message.
- 4
Share the bot and test it
Add the t.me link of your bot to your website, app or community, write your handoff rules, and send it a few questions, including a voice message.
Honest limits
What it does not do
Replies are plain text without formatting or buttons, and are shortened to Telegram's 4,096-character limit. Stickers, videos, locations and non-image files are ignored without a reply, and inline-button taps and edited messages are not received. A typed message over 500 characters is not answered. The integration is built for private chats with your bot, not for moderating groups or channels, and like any Telegram bot it cannot message someone who has never started it.
Frequently asked questions
Do I need a developer to set it up?
No. Creating the bot in @BotFather and pasting the token takes a few minutes; AI SmartTalk handles the webhook.
Can I use an existing bot?
Yes, by pasting its token. Its webhook is then pointed at AI SmartTalk, so any other software that received its updates will stop receiving them.
Does it work in Telegram groups?
It is designed for private conversations between a customer and your bot. Group and channel moderation is not part of the integration.
How much does it cost?
Telegram bots are free. AI SmartTalk plans start at €9.90 per month with AI included within the plan's monthly allowance of AI words, with a 30-day free trial.
Sources
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