A shopping assistant in your customers' messenger
For shops whose customers live on Telegram — tech and gaming accessories, cosmetics, specialist stores selling across borders — a bot is often the most natural place to ask "what would you recommend?". AI SmartTalk connects your bot to the product catalog you have synced from Shopify, PrestaShop or WooCommerce, with the same product search as your website chat.
The agent turns the request into a structured search — type, size, colour, budget — checks stock on the right variant and explains its choice. On Telegram the answer is plain text: the product name, the price, a sentence on why it fits and a link to the product page, which Telegram turns into a link preview. A customer can also send a photo or a voice message describing what they are looking for.
What the agent does
Searches your shop's catalog
Products, variants, prices and stock come from your Shopify, PrestaShop or WooCommerce sync, the same data your other channels use.
Filters on what matters
Size, colour, compatibility, material and budget are matched against variant data, and the agent says when a criterion cannot be checked.
Links to buy
Each suggestion comes with a link to its product page, so the customer goes from the chat to your checkout in one tap.
Photo and voice requests
A photo is described and a voice message transcribed before the search, so "a case like this one for my phone" becomes a catalog query.
Comparisons on request
Follow-up questions — "which has the longer battery life?" — are answered from the details of the shortlisted products.
Set it up
- 1
Sync your catalog
Connect your shop to AI SmartTalk with the Shopify app, the PrestaShop module or the WordPress plugin for WooCommerce.
- 2
Create your bot
In Telegram, send /newbot to @BotFather, choose a name and a username, and copy the token it gives you.
- 3
Connect the bot
Paste the token in Integrations → Telegram in AI SmartTalk and save; the webhook is registered automatically.
- 4
Test real requests
Ask the bot for a product with a size and a budget, send a photo, and check that the links open the right product pages.
Honest limits
What it does not do
The agent needs a catalog synced from a connected shop and does not sell through Telegram Payments or a Telegram mini app. Suggestions are plain text with links, without product images, cards or inline buttons, and the purchase happens on your website. The agent cannot add items to a cart, apply discounts or announce new products to people who have not written to the bot.
Frequently asked questions
Can customers pay in Telegram?
No. The bot sends links to your product pages and the customer checks out on your site.
Will it show product photos?
Replies on Telegram are text with links. Telegram usually shows a link preview with the image from the product page.
Is the catalog the same as on my website chat?
Yes. The same agent and the same synced catalog serve your website, Telegram and the other channels you connect.
Which plan do I need?
Any AI SmartTalk plan, from €9.90 per month with a 30-day free trial; a large catalog may need a plan that allows more documents.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on Telegram
Create a bot with BotFather, paste its token, and customers who message it get answers from your own knowledge base — with your team one handoff away.
- Lead generation
Lead generation on Telegram
Every new person who starts your bot is filed as a lead. The agent answers their questions, asks yours, and hands the warm ones to your team.
- FAQ automation
FAQ automation on Telegram
No command menus to learn: users ask in their own words and the bot answers from your FAQ, your docs and your website, in their language.
Product recommendations on other platforms
- Product recommendations
Product recommendations on Shopify
Shoppers describe what they need in their own words; the agent searches your Shopify catalog, checks options and stock, and answers with products they can open in one tap.
- Product recommendations
Product recommendations on WooCommerce
Customers describe their need — a skin type, an ingredient to avoid, a budget — and the agent picks matching products and variations from your store, then explains the choice.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Product recommendations
Product recommendations on WhatsApp
Customers describe what they need in a message or a voice note; the agent searches your synced catalog and replies with the products that fit, with a link to each.
- Product recommendations
Product recommendations on Messenger
People ask your Page for a product; the agent searches your synced catalog and answers with a carousel of cards — photo, price and a button to the product page.
- Product recommendations
Product recommendations on Instagram
Followers ask for a product, a price or a size by DM; the agent searches your synced catalog and replies with up to three product cards that open your store.
