Your catalog, in the conversation
Customers who write on WhatsApp rarely browse first. They ask: "do you have these trainers in 42?", "what would you suggest for a five-year-old's birthday under €30?". AI SmartTalk answers those questions from the product catalog you have already synced from Shopify, PrestaShop or WooCommerce. The same agent, the same catalog and the same search tools serve your website and WhatsApp.
The agent turns the request into a structured search — product type, size, colour, budget — checks stock on the right variant and explains why each suggestion fits. On WhatsApp the answer is a short message with the product name, the price and a link to the product page, formatted for the app rather than as web cards. Voice notes work too: the customer can describe what they want aloud and get a written shortlist back.
What the agent does
Same catalog as your shop
Products, variants, prices and stock come from your Shopify, PrestaShop or WooCommerce sync, so WhatsApp never shows a different range or an outdated price.
Filters on real attributes
Size, colour, material and price are matched against variant data. When a criterion cannot be checked in your catalog, the agent says so instead of guessing.
Links that open the product
Each suggestion comes with a direct link to its product page, which WhatsApp turns into a tappable link, so the customer can buy on your site in one tap.
Follow-up questions
"Which one is waterproof?" or "Is the blue one in stock in M?": the agent reads the details of the shortlisted products to answer, without starting the search over.
Voice and photo requests
A voice note is transcribed before the search, and a photo is described, so "something like this but in black" can be turned into a catalog query.
Set it up
- 1
Sync your catalog
Connect your store first — the Shopify app, the PrestaShop module or the WordPress plugin for WooCommerce — so products and stock reach the agent.
- 2
Connect WhatsApp to the same agent
In Integrations → WhatsApp, click Connect WhatsApp, complete Meta's signup and choose your business number.
- 3
Add buying advice
Put size guides, materials and care instructions in the knowledge base, and tell the agent how many products to suggest and how to present them.
- 4
Test real requests
From a personal WhatsApp account, ask for a product by size and budget, send a voice note, and check that the links open the right pages.
Honest limits
What it does not do
The agent needs a catalog synced from a connected shop; it does not use a catalog stored in WhatsApp or Meta Commerce Manager, and carts sent from a WhatsApp catalog are not read. Suggestions arrive as text with links — no product images, carousels or buy buttons — and the customer completes the purchase on your website. The agent does not add products to a cart from WhatsApp, apply discounts or follow up after the 24-hour window.
Frequently asked questions
Do I need a WhatsApp catalog in Meta?
No. The agent uses the catalog synced from Shopify, PrestaShop or WooCommerce in AI SmartTalk. A catalog in Meta Commerce Manager is not used.
Will prices and stock be up to date?
They are as current as your store sync: product updates from your shop reach the agent through the connector, and the same data serves every channel.
Can the customer pay inside WhatsApp?
No. The agent sends links to your product pages and the customer checks out on your site.
Which plan do I need?
Any AI SmartTalk plan, from €9.90 per month with a 30-day free trial; a large catalog may need a plan that allows more documents.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on WhatsApp
Your customers already write to you on WhatsApp. An AI agent answers them in seconds, from your own knowledge base, and passes the conversation to your team when it should.
- Lead generation
Lead generation on WhatsApp
The first message already gives you a working phone number. The AI agent answers, asks your qualifying questions and files the contact in your CRM.
- FAQ automation
FAQ automation on WhatsApp
Opening hours, delivery times, returns, prices: the questions you answer twenty times a day get an instant, accurate reply from your own FAQ.
Product recommendations on other platforms
- Product recommendations
Product recommendations on Shopify
Shoppers describe what they need in their own words; the agent searches your Shopify catalog, checks options and stock, and answers with products they can open in one tap.
- Product recommendations
Product recommendations on WooCommerce
Customers describe their need — a skin type, an ingredient to avoid, a budget — and the agent picks matching products and variations from your store, then explains the choice.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Product recommendations
Product recommendations on Messenger
People ask your Page for a product; the agent searches your synced catalog and answers with a carousel of cards — photo, price and a button to the product page.
- Product recommendations
Product recommendations on Instagram
Followers ask for a product, a price or a size by DM; the agent searches your synced catalog and replies with up to three product cards that open your store.
- Product recommendations
Product recommendations on Telegram
Customers describe what they want to your bot; the agent searches your synced shop catalog and replies with suitable products and a link to each.
