A bot that does the first sales conversation
A Telegram bot linked from your channel, your community or your ads attracts people who want to know more: which plan suits them, whether the service covers their country, how onboarding works. AI SmartTalk files each new person who writes to the bot as a lead in its CRM, with the conversation, and notifies your team.
The agent answers from your website and documents, then runs your SmartForm questions one at a time — company size, use case, timing — and asks for an email or phone number when it is time for a person to follow up. Telegram does not share a user's phone number with bots, so those details come from what the person types; they are recorded on the lead, and if they match an existing contact, the CRM suggests linking the two. Because Telegram has no 24-hour limit, a salesperson can pick up the conversation from the inbox days later.
What the agent does
Every new user becomes a lead
A person who writes to your bot for the first time is created as a lead in the AI SmartTalk CRM, with a notification and a lead.captured event for your workflows.
Qualification in the chat
SmartForm asks your questions one at a time, with branching and optional scoring; the user types or dictates the answers.
Collects contact details
Emails and phone numbers written in the conversation are recorded on the lead as declared identities.
Follow up any time
With no 24-hour window on Telegram, your team can reply from the inbox through the bot whenever they are ready.
Send leads to your tools
A SmartFlow workflow on lead.captured can call a webhook, an n8n scenario or another integration as soon as the lead exists.
Set it up
- 1
Create and connect the bot
Create a bot with @BotFather, copy its token and paste it in Integrations → Telegram in AI SmartTalk.
- 2
Write the qualification form
Create a SmartForm with your questions, attach it to a workflow, and tell the agent when to ask for an email or phone number.
- 3
Route the leads
Choose who receives new-lead notifications and add a SmartFlow workflow if leads should reach another CRM.
- 4
Promote the bot
Share the t.me link in your Telegram channel, your community, your ads and your website; each conversation becomes a lead.
Honest limits
What it does not do
Telegram does not share users' phone numbers or emails with bots, so a lead has contact details only if the person types them, and they are not verified; shared contact cards are not read. The bot only talks to people who started it and cannot broadcast campaigns. SmartForm answer buttons are not shown on Telegram — users type their answers — and typed messages over 500 characters are not answered.
Frequently asked questions
Can the bot message people who haven't started it?
No. Telegram only lets a bot write to users who have started a conversation with it.
What does a lead from Telegram contain?
The Telegram identity, the full conversation, your SmartForm answers and any email or phone number the person typed in the chat.
Can my sales team reply later?
Yes. Telegram has no 24-hour window, so replies from the AI SmartTalk inbox reach the user through the bot even days later.
How much does it cost?
Telegram bots are free; the CRM, SmartForm and SmartFlow are included in AI SmartTalk plans from €9.90 per month, with a 30-day free trial.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on Telegram
Create a bot with BotFather, paste its token, and customers who message it get answers from your own knowledge base — with your team one handoff away.
- Product recommendations
Product recommendations on Telegram
Customers describe what they want to your bot; the agent searches your synced shop catalog and replies with suitable products and a link to each.
- FAQ automation
FAQ automation on Telegram
No command menus to learn: users ask in their own words and the bot answers from your FAQ, your docs and your website, in their language.
Lead generation on other platforms
- Lead generation
Lead generation on Shopify
Some visitors don't want to check out — they want a quote. The agent recognises them, collects what your team needs in the conversation and puts a qualified lead in front of you.
- Lead generation
Lead generation on WooCommerce
For the buyers who don't check out — trade accounts, large orders, custom projects — the agent runs a short conversational form, verifies the contact and alerts your team.
- Lead generation
Lead generation on PrestaShop
When a visitor needs a quote, a trade account or a bulk price, the agent collects the details in the conversation, verifies their email and puts a qualified lead in your CRM.
- Lead generation
Lead generation on WordPress
Instead of a contact form nobody fills in, an AI agent answers the visitor's question first, then collects a verified email and the details your sales team needs.
- Lead generation
Lead generation on Joomla
The agent answers technical questions from your articles, then collects what your sales team needs — company, need, quantity, deadline — and alerts them the moment a lead comes in.
- Lead generation
Lead generation on Webflow
Your landing pages bring the traffic; the AI agent turns the visitor's question into a conversation, a verified email and the answers your sales team needs.
- Lead generation
Lead generation on WhatsApp
The first message already gives you a working phone number. The AI agent answers, asks your qualifying questions and files the contact in your CRM.
- Lead generation
Lead generation on Messenger
Each new person who messages your Page is filed as a lead. The agent answers their questions, collects the details you need and alerts your team.
- Lead generation
Lead generation on Instagram
Each new person who messages your account is filed as a lead. The agent answers, qualifies and gathers the contact details your team needs to follow up.
