A contact form that answers back
Many B2B and industrial companies run their website on Joomla: product ranges, technical sheets, references, a contact form at the bottom of each page. Visitors who are not ready to fill in that form leave with their questions. AI SmartTalk keeps them in a conversation: it answers from your published articles first, then asks the questions that turn a visit into a qualified request.
Contact details are checked in the chat itself. A visitor who confirms their email with a code becomes a lead in the AI SmartTalk CRM, and your team is notified. For structured requests — a quote, a sample, a site visit — a SmartForm asks one question at a time inside the conversation and validates each answer. Every captured lead can also start a SmartFlow workflow, for example to forward it to your own tools.
What the agent does
Answers before it asks
The agent draws on the articles and categories synced from your Joomla site — product ranges, technical notes, case studies — so visitors get a real answer before they are asked for anything.
Conversational forms with validation
A SmartForm asks its questions one by one in the chat, offers choices as buttons, and checks emails, phone numbers, postcodes, dates or numbers as they are typed. It can also ask for a file, such as a drawing or a specification.
Verified contacts in your CRM
A visitor who confirms their email address with a five-digit code is recorded as a lead in the AI SmartTalk CRM, with the conversation attached. If you sync your shop customers too, existing clients are recognised.
Alerts and follow-up
A new lead and each completed form raise a notification by browser, email or mobile push. Each new lead also fires an event that a SmartFlow workflow can pick up — to send an email, call an n8n workflow or hand the conversation to a salesperson.
Set it up
- 1
Install and connect the plugin
Upload the ZIP from your AI SmartTalk dashboard in System → Install → Extensions, enable the plugin in System → Manage → Plugins, then click Connect with AI SmartTalk.
- 2
Sync your content
Select articles and categories, switch on Auto Sync and run the first sync, so the agent can answer questions about your offer before it qualifies the visitor.
- 3
Build the qualification form
In AI SmartTalk, create a SmartForm with the fields your team needs — company, need, volume, deadline, contact — and attach it to a SmartForm workflow that tells the agent when to offer it.
- 4
Switch the widget on and choose who is alerted
Switch Enable Chatbot on in the plugin, decide which team members receive lead notifications and by which channel, then run a test enquiry end to end.
Honest limits
What it does not do
On the website, a contact becomes a lead once the visitor has confirmed their email with the code; an address typed in a message is noted but does not create a record by itself. Form answers are kept with the conversation and do not fill CRM fields on their own — a SmartFlow workflow does that. There is no CSV export of leads and no native push to an external CRM; use SmartFlow, n8n or the API. The agent qualifies requests but does not produce quotes or prices that are not in your content.
Frequently asked questions
Does it replace the Joomla contact form?
It can sit beside it. The chat answers questions and collects the same details, while your existing contact page keeps working for visitors who prefer it.
Where do the leads go?
Into the AI SmartTalk CRM, with the conversation. Your team is notified, and a SmartFlow workflow can send them on to your own tools, for example through n8n.
Can I sync my existing customers?
Yes, if you run HikaShop or VirtueMart. The optional customer sync, off by default, sends shop customers to the CRM and updates them when their account changes.
Are emails checked?
Yes. Form fields can require a valid email or phone format, and a visitor confirms ownership of their email with a five-digit code before becoming a lead.
How much does it cost?
The plugin is free. AI SmartTalk plans start at €9.90 per month with AI included up to the plan's allowance of AI words, and you can try it free for 30 days.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on Joomla
One plugin connects your Joomla site to an AI agent that answers from your own articles, recognises signed-in members and passes the conversation to a person when a question needs one.
- Product recommendations
Product recommendations on Joomla
Shoppers explain what they need; the agent searches your HikaShop catalogue, checks the right variant's price and stock, and replies with product cards — with an Add to cart button for signed-in customers.
- Appointment booking
Appointment booking on Joomla
Visitors ask for a time in their own words; the agent offers the nearest free slots from your SmartCalendar, books the one they choose and sends the confirmation by email.
- FAQ automation
FAQ automation on Joomla
The agent learns your articles, your FAQ spreadsheets and your PDF guides, answers each question with the relevant passage, and says plainly when the answer is not in your content.
Lead generation on other platforms
- Lead generation
Lead generation on Shopify
Some visitors don't want to check out — they want a quote. The agent recognises them, collects what your team needs in the conversation and puts a qualified lead in front of you.
- Lead generation
Lead generation on WooCommerce
For the buyers who don't check out — trade accounts, large orders, custom projects — the agent runs a short conversational form, verifies the contact and alerts your team.
- Lead generation
Lead generation on PrestaShop
When a visitor needs a quote, a trade account or a bulk price, the agent collects the details in the conversation, verifies their email and puts a qualified lead in your CRM.
- Lead generation
Lead generation on WordPress
Instead of a contact form nobody fills in, an AI agent answers the visitor's question first, then collects a verified email and the details your sales team needs.
- Lead generation
Lead generation on Webflow
Your landing pages bring the traffic; the AI agent turns the visitor's question into a conversation, a verified email and the answers your sales team needs.
- Lead generation
Lead generation on WhatsApp
The first message already gives you a working phone number. The AI agent answers, asks your qualifying questions and files the contact in your CRM.
- Lead generation
Lead generation on Messenger
Each new person who messages your Page is filed as a lead. The agent answers their questions, collects the details you need and alerts your team.
- Lead generation
Lead generation on Instagram
Each new person who messages your account is filed as a lead. The agent answers, qualifies and gathers the contact details your team needs to follow up.
- Lead generation
Lead generation on Telegram
Every new person who starts your bot is filed as a lead. The agent answers their questions, asks yours, and hands the warm ones to your team.
