Not every visitor is ready to check out
A PrestaShop store that sells to professionals sees two kinds of visitors. Some add to cart and pay. Others want a price for 200 units, a trade account, a delivery to a site, a product you only make to order — and too often they leave because the contact form is three clicks away and asks for everything at once.
AI SmartTalk keeps them in the conversation. The agent answers their product questions from your synced catalog, and when the request turns into a sales opportunity, it asks the questions you defined, one at a time, in the chat. The visitor confirms their email address with a code, which creates a lead in the AI SmartTalk CRM and notifies your team. The answers can then go wherever your sales process starts, through a SmartFlow workflow.
What the agent does
Verified contacts, not typos
A visitor who confirms their email with the five-digit code sent to their inbox becomes a lead in the CRM. Your team gets a new-lead notification by browser, email or mobile push, according to their settings.
Your qualification form, as a conversation
With SmartForm, you define the questions — company, quantity, delivery postcode, deadline — and the agent asks them one by one, with suggestion chips for multiple-choice answers. Each answer is checked: email, phone, postcode, number, date or your own pattern.
Files in the conversation
A form can include a file field, so a buyer can send a plan, a specification or a list of references along with the request.
Product answers before the form
Because the agent knows your catalog down to the combination, it can answer "do you have this in stainless steel?" before asking for a quote, and the request it collects is about products you actually sell.
Leads sent where you work
Every new lead triggers a SmartFlow event with the contact's email, name and source. A workflow can email the sales team, call your n8n instance or post the details to another tool.
New customers in the same CRM
The module can also send a "customer registered" event from PrestaShop, so accounts created on the store can start a follow-up workflow too.
Set it up
- 1
Install and connect the module
Upload the AI SmartTalk module in Modules → Module Manager, open it and click Connect. Your catalog syncs and the chat widget appears on the store.
- 2
Build the form
In SmartForm, create the questions you need to qualify a request, choose the answer types and validations, and decide whether the visitor must verify their email before starting.
- 3
Tell the agent when to use it
Attach the form to a SmartForm workflow in SmartFlow and describe when the agent should offer it — a quote for more than a set quantity, a trade account, a custom order.
- 4
Route the leads and test
Add a step that sends each completed form or new lead to your team, check your notification settings, then run a quote request yourself in the preview.
Honest limits
What it does not do
AI SmartTalk does not set prices or send quotes on its own: it collects and qualifies the request, and your team answers. On the website chat, a visitor becomes a CRM lead when they verify their email; someone who leaves before that is not recorded as a lead. SmartForm answers do not create a contact by themselves — route them with a SmartFlow step. Contacts cannot be exported to a CSV file from the CRM; use a workflow, the public API or n8n to send them to your sales tools.
Frequently asked questions
Where do the leads go?
Into the AI SmartTalk CRM, with a notification to your team. A SmartFlow workflow can also send them by email, to your n8n instance or to another tool through an API call.
Can I ask my own qualification questions?
Yes. SmartForm lets you define the questions, the answer types — choices, free text or a file — and validations such as email, phone, postcode or number.
Will it annoy customers who just want to buy?
The agent only offers the form in the situations you describe in the workflow. Everyone else gets product answers and goes on to the checkout as usual.
Do I need a separate CRM?
No. Leads, conversations and customers are kept in the AI SmartTalk CRM. If you already use another tool, a workflow can forward each lead to it.
How much does it cost?
Plans start at €9.90 per month, with a 30-day free trial, and the PrestaShop module is free to install.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on PrestaShop
An agent that answers product, delivery and order questions on your store, day and night, from your own catalog — and hands the conversation to your team when it should.
- Order tracking
Order tracking on PrestaShop
The agent finds the customer's order from a reference, an order number or an invoice number, reads its status and shipping number from your back office, and only ever shows a customer their own orders.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Appointment booking
Appointment booking on PrestaShop
When a product needs advice in person — a fitting, a measurement, a demonstration — the agent offers the nearest free slots in your calendar and books the one the customer picks.
- FAQ automation
FAQ automation on PrestaShop
Delivery times, returns, ingredients, how to use a product: the agent answers from the documents you give it, and admits when the answer is not there instead of making one up.
Lead generation on other platforms
- Lead generation
Lead generation on Shopify
Some visitors don't want to check out — they want a quote. The agent recognises them, collects what your team needs in the conversation and puts a qualified lead in front of you.
- Lead generation
Lead generation on WooCommerce
For the buyers who don't check out — trade accounts, large orders, custom projects — the agent runs a short conversational form, verifies the contact and alerts your team.
- Lead generation
Lead generation on WordPress
Instead of a contact form nobody fills in, an AI agent answers the visitor's question first, then collects a verified email and the details your sales team needs.
- Lead generation
Lead generation on Joomla
The agent answers technical questions from your articles, then collects what your sales team needs — company, need, quantity, deadline — and alerts them the moment a lead comes in.
- Lead generation
Lead generation on Webflow
Your landing pages bring the traffic; the AI agent turns the visitor's question into a conversation, a verified email and the answers your sales team needs.
- Lead generation
Lead generation on WhatsApp
The first message already gives you a working phone number. The AI agent answers, asks your qualifying questions and files the contact in your CRM.
- Lead generation
Lead generation on Messenger
Each new person who messages your Page is filed as a lead. The agent answers their questions, collects the details you need and alerts your team.
- Lead generation
Lead generation on Instagram
Each new person who messages your account is filed as a lead. The agent answers, qualifies and gathers the contact details your team needs to follow up.
- Lead generation
Lead generation on Telegram
Every new person who starts your bot is filed as a lead. The agent answers their questions, asks yours, and hands the warm ones to your team.
