From an FAQ page nobody reads to answers in the chat
Your PrestaShop store probably has an FAQ page, a delivery page and terms and conditions. Customers still ask the same questions in the chat or by email, because finding the paragraph that matches their case takes longer than asking. Each of those messages costs your team a few minutes and the customer a wait.
AI SmartTalk answers them from your own content. You build its knowledge base from what you already have: an FAQ spreadsheet, your policy pages, product guides in PDF. The agent looks up the relevant passages for each question and answers in the customer's language. On sensitive subjects — shipping, returns, refunds, payment, stock — it only answers from what it found, and when nothing covers the question it says so plainly and can pass the conversation to your team.
What the agent does
Imports the FAQ you already have
Upload a CSV or Excel file with one question and one answer per row, and an optional link. Each pair becomes an entry the agent can use straight away.
Turns documents into questions and answers
Give it a PDF, Word, text or Markdown document — a returns policy, a usage guide — and AI SmartTalk extracts question and answer pairs. You review them before importing, and duplicates are removed.
Learns your store's pages
Import pages of your PrestaShop site from its sitemap: AI SmartTalk lists up to 300 URLs, you select the delivery, returns and legal pages you want, and it imports them after a preview.
Combines FAQ and catalog
The module syncs your products, so "is this cream suitable for sensitive skin?" can be answered from the product's own description and features, while "how long is delivery to Belgium?" comes from your policies.
Says when it does not know
When no passage answers the question, the agent says it cannot confirm rather than guessing. With handoff switched on, it offers to pass the customer to a person.
Shows what is left unanswered
The daily brief counts the messages that received no answer, which tells you which questions to add to the knowledge base next.
Set it up
- 1
Install the module
Upload the AI SmartTalk module in Modules → Module Manager and click Connect. The chat widget appears on your store and your products start syncing.
- 2
Import your FAQ and policies
In the knowledge base, upload your FAQ spreadsheet and your policy documents, or extract question and answer pairs from a PDF and review them.
- 3
Add your site's pages
Start a website import, let AI SmartTalk read your sitemap, and select the CMS pages that answer customer questions: delivery, returns, payment, about us.
- 4
Test and fill the gaps
Ask the questions your team hears most often in the preview, check the answers, and add an entry wherever the agent says it does not know.
Honest limits
What it does not do
The PrestaShop module syncs products and categories, not your CMS pages: import those pages from your sitemap or upload the documents. A website import is a snapshot — when you rewrite a policy page, import it again or edit the entry in the knowledge base. Product catalogs cannot be converted into FAQ entries. The agent can only be as accurate as your content: if two documents contradict each other, fix the source rather than the answer.
Frequently asked questions
Do I have to write my FAQ again?
No. Import it as a CSV or Excel file, or let AI SmartTalk extract questions and answers from your existing documents, which you review before importing.
Are my PrestaShop CMS pages imported automatically?
No. The module syncs products and categories. Add your CMS pages with a website import from your sitemap, or upload them as documents.
What happens when the answer is not in my content?
The agent says it cannot confirm and, if human handoff is on, offers to pass the conversation to your team. It does not invent delivery times or return conditions.
Does it answer in other languages?
Yes. The agent replies in the language the customer writes in, even if your FAQ is only in French, and the dashboard is available in 43 languages.
What does it cost?
Plans start at €9.90 per month with a 30-day free trial. The number of documents you can import depends on the plan.
Sources
More solutions
Other use cases on this platform
- Customer support
Customer support on PrestaShop
An agent that answers product, delivery and order questions on your store, day and night, from your own catalog — and hands the conversation to your team when it should.
- Order tracking
Order tracking on PrestaShop
The agent finds the customer's order from a reference, an order number or an invoice number, reads its status and shipping number from your back office, and only ever shows a customer their own orders.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Lead generation
Lead generation on PrestaShop
When a visitor needs a quote, a trade account or a bulk price, the agent collects the details in the conversation, verifies their email and puts a qualified lead in your CRM.
- Appointment booking
Appointment booking on PrestaShop
When a product needs advice in person — a fitting, a measurement, a demonstration — the agent offers the nearest free slots in your calendar and books the one the customer picks.
FAQ automation on other platforms
- FAQ automation
FAQ automation on Shopify
Turn your FAQ page, your policies and your product data into an agent that answers the same questions every day — with the source behind each answer, and an honest "I don't know" when there isn't one.
- FAQ automation
FAQ automation on WooCommerce
The agent learns your delivery, returns and warranty pages from WordPress, your FAQ spreadsheets and your PDF manuals, and answers the same questions every day — or says so when it doesn't know.
- FAQ automation
FAQ automation on WordPress
Your visitors ask in their own words, the agent answers from your FAQ and your pages, and the questions it could not answer come back to you to complete.
- FAQ automation
FAQ automation on Joomla
The agent learns your articles, your FAQ spreadsheets and your PDF guides, answers each question with the relevant passage, and says plainly when the answer is not in your content.
- FAQ automation
FAQ automation on Webflow
Visitors ask in their own words; the agent answers from your FAQ and your published pages, and shows you where the content falls short.
- FAQ automation
FAQ automation on WhatsApp
Opening hours, delivery times, returns, prices: the questions you answer twenty times a day get an instant, accurate reply from your own FAQ.
- FAQ automation
FAQ automation on Messenger
Hours, prices, delivery, booking rules: the agent answers on Messenger from your FAQ and your website, and leaves the unusual questions to your team.
- FAQ automation
FAQ automation on Instagram
Shipping, sizes, prices, opening hours: the agent replies to everyday DMs from your FAQ in seconds, so you can spend your time on content and on real conversations.
- FAQ automation
FAQ automation on Telegram
No command menus to learn: users ask in their own words and the bot answers from your FAQ, your docs and your website, in their language.
