What changes for your support team
Most messages a PrestaShop store receives are the same handful of questions: is this product in stock in my size, where is my order, how do I return an item, do you deliver to my country. AI SmartTalk answers them in the chat on your store, from your catalog, the pages of your website it has learned and the policies you add to its knowledge base, in the language the customer writes in.
The AI SmartTalk module connects the agent to your back office. Products, variants, stock and categories stay in sync as you edit them. A customer who is signed in to your store is signed in to the chat as well, and the agent can then read that customer's orders. When a question needs a person — a dispute, a damaged parcel, a large trade quote — the agent hands over to your team in a shared inbox.
What the agent does
Answers from your catalog
The agent searches your synced products by name, category and attributes such as size, colour or price, checks stock on the right variant, and replies with product cards that link to your product pages.
Finds the customer's orders
For a signed-in customer, the agent retrieves an order from its reference, order number or invoice number, or lists their latest orders, with the status, the products and the shipping number when there is one. A visitor who is not signed in first confirms their email address with a one-time code.
Manages the cart in the chat
A signed-in customer can ask the agent to add a product to their cart, change a quantity or remove a line, without leaving the conversation.
Hands over to a person
When handoff is switched on, the agent offers a person as soon as it should. Your team is alerted by browser notification, email or mobile push, the conversation is flagged in the inbox with its wait time and a summary, and the AI can be paused while someone replies.
Reacts to store events
Order status changes, new orders, refunds, returns and stock-outs reach AI SmartTalk as events, so a SmartFlow workflow can follow up — for example by sending an email or posting a message in the conversation.
Speaks your customers' languages
The agent replies in the language the customer writes in, and the AI SmartTalk dashboard is available in 43 languages for your team.
Set it up
- 1
Download and install the module
From the PrestaShop page of your AI SmartTalk dashboard, download the module as a ZIP file. In your PrestaShop back office, open Modules → Module Manager → Upload a module, select the ZIP and install it.
- 2
Connect your store
Open the AI SmartTalk module and click Connect. Sign in to AI SmartTalk and authorise the store: the module links it to your assistant, adds the chat widget to your storefront and starts syncing products, variants, stock and categories.
- 3
Allow order access
To let the agent read orders, create a webservice key in your back office (Advanced Parameters → Webservice), then enter your store's API URL and that key in AI SmartTalk. The order tools are offered to the agent only once these credentials work.
- 4
Teach and test the agent
Add your delivery, returns and payment policies to the knowledge base, decide when the agent should hand over to a person, and try a few real customer questions in the preview before your customers see it.
Honest limits
What it does not do
The agent only reads the orders of the customer who is signed in; it never opens an order from a reference alone, so references cannot be guessed. Live carrier tracking beyond the shipping number needs the separate parcel-tracking integration. The agent does not issue refunds or settle disputes on its own — those go to your team — and AI SmartTalk does not chase abandoned carts.
Frequently asked questions
Which PrestaShop versions are supported?
The AI SmartTalk documentation covers PrestaShop 8 and 9. You need administrator access to your back office to install the module.
Do I need a developer to install it?
No. Installing the module is an upload in the Module Manager followed by a click on Connect. Creating the webservice key for order access takes a few minutes in Advanced Parameters.
Can the agent see every customer's orders?
No. Inside a conversation, orders are always limited to the customer who is signed in. An unknown visitor first proves they own their email address with a one-time code.
How much does it cost?
The module itself is free to install. You pay for your AI SmartTalk plan, from €9.90 per month, with the AI included within the plan's monthly allowance of AI words.
Sources
More solutions
Other use cases on this platform
- Order tracking
Order tracking on PrestaShop
The agent finds the customer's order from a reference, an order number or an invoice number, reads its status and shipping number from your back office, and only ever shows a customer their own orders.
- Product recommendations
Product recommendations on PrestaShop
Shoppers describe what they need; the agent searches your PrestaShop products down to the combination, checks price and stock, and answers with product cards.
- Lead generation
Lead generation on PrestaShop
When a visitor needs a quote, a trade account or a bulk price, the agent collects the details in the conversation, verifies their email and puts a qualified lead in your CRM.
- Appointment booking
Appointment booking on PrestaShop
When a product needs advice in person — a fitting, a measurement, a demonstration — the agent offers the nearest free slots in your calendar and books the one the customer picks.
- FAQ automation
FAQ automation on PrestaShop
Delivery times, returns, ingredients, how to use a product: the agent answers from the documents you give it, and admits when the answer is not there instead of making one up.
Customer support on other platforms
- Customer support
Customer support on Shopify
An agent that answers pre-sale and after-sale questions on your storefront from your live Shopify catalog and your own policies, and passes the conversation to a person when it should.
- Customer support
Customer support on WooCommerce
One WordPress plugin connects an AI agent to your products, your pages and your customers' latest orders, so routine questions are answered in seconds and the rest reach your team with context.
- Customer support
Customer support on WordPress
The AI SmartTalk plugin teaches an agent your posts, pages and custom content, puts a chat on every page and passes the conversation to a person when it should.
- Customer support
Customer support on Joomla
One plugin connects your Joomla site to an AI agent that answers from your own articles, recognises signed-in members and passes the conversation to a person when a question needs one.
- Customer support
Customer support on Webflow
Authorise your Webflow sites once: AI SmartTalk reads your published pages, installs the chat for you and answers visitors around the clock.
- Customer support
Customer support on WhatsApp
Your customers already write to you on WhatsApp. An AI agent answers them in seconds, from your own knowledge base, and passes the conversation to your team when it should.
- Customer support
Customer support on Messenger
Every message sent to your Page gets an answer within seconds, from your own content, and the conversations that need a person land in your team's inbox.
- Customer support
Customer support on Instagram
Followers ask questions by direct message at any hour. An AI agent answers from your own content and brings in your team when a person is needed.
- Customer support
Customer support on Telegram
Create a bot with BotFather, paste its token, and customers who message it get answers from your own knowledge base — with your team one handoff away.
