Start with “Where is my order?”
The assistant identifies the request and asks the customer to sign in before retrieving personal order information. On PrestaShop, the customer can provide an order reference, order number or invoice number.
AI customer service for e-commerce
Automate order tracking questions with an AI assistant
Help customers find order information from your PrestaShop or WooCommerce store inside the conversation, with sign-in before personal data is retrieved.
AI SmartTalk
Illustrative conversation
This example explains the workflow. Actual replies depend on your connected data and configuration.
30+ native integrations — plug in what you already use
E-commerce
Automate order status questions
Explore practical use cases for PrestaShop and WordPress with WooCommerce.
Use the information your store actually provides
PrestaShop order lookup can return products and available tracking information. WooCommerce lookup retrieves the latest order for the signed-in customer. Shipment detail depends on your store data; additional carrier events require the corresponding tracking integration.
Prepare exceptions before going live
Test missing orders, incorrect references and unavailable tracking numbers. Define the message and contact route customers should receive when the assistant cannot resolve the request. Start with order lookup and validate the complete flow on your store.
The back-office
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Inbox, knowledge, stats, settings: one place to orchestrate your agents and supervise what they answer.
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06
Beyond chat
FAQ
Questions before you start
This example explains the workflow. Actual replies depend on your connected data and configuration.
Can any visitor access order details?
The order tools require a signed-in customer. PrestaShop lookups are restricted to that customer’s orders; WooCommerce retrieves the latest order linked to their email.
Does it work with every shipping carrier?
Available shipment data depends on your store and tracking setup. Confirm your carrier integration and test real tracking numbers before offering detailed shipment updates.
Can the assistant automatically refund or cancel orders?
This page describes order lookup. Refunds, cancellations and order changes require separately configured capabilities and should be assessed with your team.
Put your e-commerce assistant to work
Explore practical use cases for PrestaShop and WordPress with WooCommerce.
Choose a plan according to your assistant, usage and integration needs. Check the current pricing page for included features and limits.
Connect your store
Put your e-commerce assistant to work
Explore practical use cases for PrestaShop and WordPress with WooCommerce.