Kamus
Kamus na sabis na abokin ciniki na AI
Kalmomin da ke bayan wakilan AI da kasuwancin tattaunawa, an bayyana su ba tare da jargon ba, tare da misalai masu ma'ana.
28 kalmomi
Fara anan
Asali
Fasahar AI
Asali
Fasahar AI
Duk kalmomi daga A zuwa Z
A
- Asali
AI chatbot da AI agent
AI chatbot yana amfani da samfurin harshe don amsa saƙonnin, yayin da AI agent kuma yana yanke shawarar waɗanne matakai za a ɗauka kuma yana amfani da kayan aiki don aiwatar da su a madadin mai amfani. Wadannan kayan aikin na iya zama bincike, APIs ko tsarin kasuwanci.
- Asali
AI tattaunawa
AI tattaunawa shine tarin fasahohi da ke ba da damar software fahimtar mutane da amsa musu cikin yaren halitta, ta rubutu ko murya. Fahimtar yare, gudanar da tattaunawa da samar da rubutu ko magana sune ginshiƙan sa; chatbots, masu taimako na murya da wakilan AI sune aikace-aikacen sa.
- Asali
Aikin sarrafa aiki na AI
Aikin sarrafa aiki na AI yana gudanar da jerin abubuwan da aka ƙayyade na ƙaddamarwa, sharuɗɗa da ayyuka a cikin kayan aikin kasuwanci, tare da wasu matakai da samfurin AI ke aiwatarwa. Matakan AI na al'ada suna rarrabe saƙo, fitar da bayanai ko rubuta amsa.
B
- Fasahar AI
Babban samfurin harshe (LLM)
Babban samfurin harshe (LLM) wani hanyar sadarwa ne na kwakwalwa da aka horar da shi akan manyan adadin rubutu don hasashen kalmar da ta biyo baya, wanda ke ba shi damar fahimta da kuma samar da harshe na dabi'a. Shi ne injin tunani a bayan sabbin chatbots da wakilan AI.
- Fasahar AI
Binciken vector (binciken ma'ana)
Binciken vector wata hanya ce ta dawo da bayanai wacce ke dawo da abubuwan da embeddings ɗinsu suka fi kusa da embedding na tambaya, don haka sakamakon yana dacewa da ma'ana maimakon ta hanyar kalmomi masu raba. Shi ne injin da aka saba na binciken ma'ana.
C
- Sabis na abokin ciniki da kididdiga
Canja wurin mutum
Canja wurin mutum shine lokacin da mai taimako na AI ko chatbot ya mika tattaunawa, tare da mahallin sa, ga wakilin mutum. Yana faruwa lokacin da buƙata ke buƙatar mutum ko abokin ciniki ya nemi mutum.
- Asali
Chatbot
Chatbot shiri ne na kwamfuta wanda ke gudanar da tattaunawa da mutane a cikin yaren halitta, ta hanyar rubutu ko murya, don amsa tambayoyi ko kammala ayyuka masu sauki. Chatbots na zamani suna daga cikin itace na yanke shawara da aka rubuta zuwa masu taimako da aka gina akan manyan samfuran yare.
- Sabis na abokin ciniki da kididdiga
CSAT (matsayin gamsuwar abokin ciniki)
CSAT (matsayin gamsuwar abokin ciniki) yana auna yadda abokan ciniki suka gamsu da wata mu'amala, samfur ko sabis na musamman. Yana zuwa daga binciken tambaya guda daya da aka amsa akan ma'aunin 1 zuwa 5.
D
- Daidaito
Dokar AI ta EU (bayyanar chatbot)
Dokar AI ta EU (Dokar (EU) 2024/1689) ita ce doka ta Tarayyar Turai akan fasahar wucin gadi. Ga chatbots, babban ka'idar ita ce cewa dole ne a sanar da mutane cewa suna mu'amala da tsarin AI.
E
- Fasahar AI
Embeddings
Embedding jerin lambobi ne (vector) wanda ke wakiltar ma'anar rubutu, hoto ko wani abu, don haka abubuwa masu kama suna samun vectors kusa. Embeddings suna sa bincike ta hanyar ma'ana ya yiwu.
G
- Fasahar AI
Gano niyya
Gano niyya shine aikin tantance abin da mutum ke son cimma daga abin da suka rubuta ko faɗi, don haka tsarin zai iya amsawa ko jagorantar buƙatar. Abubuwan da aka saba sun haɗa da bin odar, neman dawo da kuɗi ko tambayar game da samfur.
- Daidaito
GDPR da AI chatbots
AI chatbot da ke magana da mutane a cikin EU yana sarrafa bayanan mutum, don haka kasuwancin da ke gudanar da shi dole ne ya aiwatar da Dokar Kare Bayanan Gabaɗaya (GDPR) ga tattaunawarsa. Wannan bayanan sun haɗa da sunaye, imel, cikakkun bayanai na oda da duk abin da masu amfani suka rubuta.
- Sabis na abokin ciniki da kididdiga
Goyon bayan abokin ciniki na yare da yawa
Goyon bayan abokin ciniki na yare da yawa yana nufin taimakawa abokan ciniki a cikin yaren su — a kan tattaunawa, imel, saƙo ko waya — duk yaren da ƙungiyar goyon bayan kanta ke aiki a ciki.
H
- Fasahar AI
Haɓaka dawo da ƙirƙira (RAG)
Haɓaka dawo da ƙirƙira (RAG) wata dabara ce inda tsarin AI na farko yana dawo da wurare masu dacewa daga tushen amintacce, kamar tushen ilimi ko katin samfur, sannan yana ba su ga samfurin harshe don amsar sa ta dogara ga waɗannan wuraren maimakon tunaninsa kawai.
- Fasahar AI
Halin tunanin AI (halin tunanin LLM)
Halin tunanin AI shine amsar daga wani samfurin harshe wanda ke jin kamar yana da kyau da kwarin gwiwa amma ba gaskiya ba ne, an kirkira ko kuma ba a goyi bayan shi da tushe. A cikin sabis na abokin ciniki, yawanci yana bayyana a matsayin farashi, manufofi ko jinkiri mara kyau.
I
- Hanyoyi da kasuwanci
Injin ba da shawarar samfur
Injin ba da shawarar samfur software ne wanda ke ba da shawarar samfuran da mai saye zai fi so. Yana dogara da halayen su, siffofin samfur, abin da masu saye masu kama suka saya ko abin da suke nema a cikin tattaunawa.
K
- Fasahar AI
Kariyar AI
Kariyar AI sune hanyoyin fasaha da manufofi da ke kiyaye tsarin AI cikin iyakokin da masu gudanarwa suka nufa. Suna bayyana abin da yake rufe, abin da bayanai suke gani, abin da ayyuka zai iya ɗauka da abin da ya kamata ya ƙi.
- Hanyoyi da kasuwanci
Kasuwancin tattaunawa
Kasuwancin tattaunawa shine saye da sayarwa ta hanyar tattaunawa, inda abokan ciniki ke samun shawara, samun samfurori da warware tambayoyi ta hanyar magana da mutum ko mai taimako na AI. Yana faruwa a cikin tattaunawar shafin yanar gizo, aikace-aikacen saƙo ko murya.
L
- Sabis na abokin ciniki da kididdiga
Lokacin amsa na farko (FRT)
Lokacin amsa na farko (FRT) shine lokacin tsakanin saƙon farko na abokin ciniki da amsar farko daga kasuwanci. Ana yawan bayar da rahoto a matsayin matsakaici ko tsaka-tsaki a kowanne tashar da lokacin.
M
- Fasahar AI
MCP (Model Context Protocol)
Model Context Protocol (MCP) tsari ne na bude wanda ke bayyana yadda aikace-aikacen AI ke haɗawa da kayan aiki da tushen bayanai na waje. Kowanne mai taimako mai dacewa zai iya amfani da kowanne sabis mai dacewa ba tare da haɗin gwiwa na musamman ba.
S
- Sabis na abokin ciniki da kididdiga
Sabis na abokin ciniki na omnichannel
Sabis na abokin ciniki na omnichannel yana nufin taimakawa abokan ciniki a kowane tashar da suke amfani da ita, tare da tarihin da mahallin aka raba a cikin waɗannan tashoshin don kada su fara daga farko. Tashoshin da aka saba suna haɗa tattaunawa ta yanar gizo, imel, WhatsApp, saƙonnin zamantakewa da waya.
- Sabis na abokin ciniki da kididdiga
Sabis na kai na abokin ciniki
Sabis na kai na abokin ciniki hanya ce ta kowanne abokin ciniki don samun amsoshi ko kammala ayyuka a kansu, ba tare da jiran wani ma'aikaci ba. Cibiyoyin taimako, FAQs, shafukan bin odar da masu taimakon AI suna daga cikin hanyoyi masu yawa.
- Hanyoyi da kasuwanci
Sarrafa bin odar (WISMO)
Sarrafa bin odar yana amsa tambayoyin “ina odar ta?” wanda aka fi kira WISMO, ta atomatik. Yana karanta matsayin oda da bin diddigin jigilar kaya daga tsarin shago da mai jigilar kaya maimakon haɗa wakili.
T
- Asali
Tushen ilimi
Tushen ilimi shine tarin bayanai mai tsari, mai bincike na bayani game da samfur, sabis ko ƙungiya, wanda abokan ciniki, ƙungiyoyin tallafi da masu taimako na AI ke amfani da shi don samun amsoshi. Yawanci yana ɗauke da FAQs, jagorori, manufofi da hanyoyin aiki.
- Fasahar AI
Tsarin umarni
Tsarin umarni shine aikin tsara umarnin, yanayi da misalai da aka bayar ga samfurin harshe don haka ya samar da ingantaccen, mai amfani fitarwa. Don mai taimako, babban umarni yana saita rawar sa, dokoki da yanayi.
W
- Asali
Wakilin AI
Wakilin AI software ne wanda ke amfani da babban samfurin harshe don neman burin a madadin wani: yana fahimtar buƙata, yana yanke shawarar matakan da za a ɗauka, yana kira kayan aiki kamar injin bincike ko API don aiki, kuma yana duba sakamakon kafin amsawa.
- Hanyoyi da kasuwanci
WhatsApp Business API (Cloud API)
WhatsApp Business API yana ba da damar kasuwanci su aika da karɓar saƙonnin WhatsApp daga software kamar CRM, akwatin haɗin gwiwa ko mai taimako na AI. A yau shine Cloud API na WhatsApp Business Platform, wanda Meta ke gudanarwa.
#
- Sabis na abokin ciniki da kididdiga
Ƙimar jujjuyawa (jujjuyawar tikiti)
Ƙimar jujjuyawa ita ce rabon buƙatun abokan ciniki da aka warware ta hanyar sabis na kai — cibiyar taimako, FAQ ko mai taimako na AI — ba tare da wakilin goyon baya ya kula da su ba.
Bincika ta jigo
Fasahar AI
Sabis na abokin ciniki da kididdiga
Hanyoyi da kasuwanci
A shirye cikin minti 5
Gwada shi akan tambayoyinku.Wakilinku na iya zama a kai a yau.
Haɗa shagonku ko gidan yanar gizonku, bar wakilin ya koyi daga gare shi, kuma gwada shi kafin ku zaɓi shirin. Ba a buƙatar katin kiredit.
Babu katin kuɗi
Soke kowane lokaci
GDPR-na gida · Masaukin EU